IT Support Specialist

**Responsibilities**:

- **Desktop Hardware Support**: Provide first - and second - level support for all desktop computers, laptops, monitors, printers, scanners, and other peripheral devices. Troubleshoot hardware - related issues, such as malfunctioning components, connectivity problems, and power failures. Coordinate with vendors and service providers for warranty repairs and technical assistance when necessary.
- **Network Connectivity Support**:Assist users in connecting to wired and wireless networks, including configuring network settings, resolving connection failures, and troubleshooting network - related errors. Ensure that desktop devices are properly configured for access to shared resources, such as file servers, printers, and network drives. Collaborate with the network team to identify and resolve complex network issues that affect desktop connectivity.
- **Security and Data Protection**: Implement and enforce security policies and procedures on desktop devices, including password management, antivirus software installation and updates, and data encryption. Monitor and detect security threats, such as malware infections, phishing attempts, and unauthorized access. Assist in the recovery of data in case of accidental deletion, system failures, or security breaches. Educate users on security awareness and best practices to prevent data loss and security incidents.
- **Asset Management**: Maintain an accurate inventory of all desktop computers, laptops, and related peripherals. Collaborate with the procurement team to manage the lifecycle of desktop devices, including the evaluation, selection, and acquisition of new equipment.
- **Collaboration and Teamwork**: Work closely with other members of the IT team, including network engineers, system administrators, and developers, to resolve complex technical issues. Participate in team meetings, knowledge - sharing sessions, and training activities to stay updated on the latest technologies and best practices. Provide support and assistance to colleagues as needed, and contribute to a positive and collaborative work environment.
- Admin Tasks to support local Site management.

**Skills Preferred**:

- **Hardware Expertise**

**Component Knowledge**:A deep understanding of computer hardware components like the CPU, motherboard, RAM, hard drive, graphics card, and power supply is essential. This includes knowing their functions, compatibility, and how to identify suitable components for different user requirements.

**Troubleshooting Skills**: The ability to diagnose and resolve hardware - related problems is crucial. This involves using tools such as multimeters and diagnostic software to identify faulty components and replace or repair them as needed.

**Peripheral Support**:Proficiency in supporting peripheral devices like printers, scanners, keyboards, and mice. This includes installing, configuring, and troubleshooting these devices to ensure they function properly.
- **Software Proficiency**

**Operating Systems**:In - depth knowledge of popular operating systems such as Windows, macOS, and Linux is necessary. This includes skills in installation, configuration, customization, and troubleshooting of these systems.

**Software Management**: The ability to manage software installations, updates, and removals. This involves dealing with software licensing issues, resolving software conflicts, and ensuring that all software is kept up - to - date.

**Scripting**: Basic scripting skills in languages like PowerShell or Bash can be useful for automating repetitive tasks such as software installations, system configurations, and user account management.
- **Networking Skills**

**Fundamental Knowledge**: A solid understanding of network concepts such as IP addressing, subnet masks, DNS, and DHCP is required. This knowledge helps in configuring network settings on desktop devices and troubleshooting network - related issues.

**Connectivity Support**:The ability to diagnose and resolve network connectivity problems, including issues with wired and wireless connections. This may involve working with network equipment such as routers, switches, and access points to ensure proper network access.
- **Problem - Solving Abilities**

**Diagnostic Skills**:The capacity to quickly analyze problems, gather relevant information, and identify the root cause of issues. This requires a systematic approach and the ability to use various diagnostic tools and techniques.

**Decision - Making**:Based on the problem diagnosis, the ability to make informed decisions on the best course of action to resolve the issue. This may involve choosing between different solutions or escalating the problem to higher - level support if necessary.
- **Customer Service Skills**

**Communication**: Strong communication skills are essential to interact effectively with end - users. This includes listening attentively to user problems, explaining technical issues in non - technical terms, an