Operation Executive

3 days ago

Batu Kawan, Penang, Malaysia Maclean Services Sdn Bhd Full time 60,000 - 120,000 per year

Service Delivery Management

• Plans, coordinate and supervise cleaning operations to meet client expectations

• Develops and implement service schedules, ensuring timely and efficient delivery 

• Addresses and resolves operational challenges promptly 

• Champions good documentation and record keeping practice 

• Prepares required reports based on the prescribed timelines

Client Relationship Management

• Partners with the client and acts as the primary point of contact addressing inquiries, complaints and feedback

• Conducts regular client meetings to review service performance and satisfaction

• Customizes service solutions based on client needs and feedback

Team Leadership and Supervision

• Recruits and manage the team, nurture leadership and ensure the adherence to company and client's policies and procedures

• Conducts on-the-job and other relevant trainings for the team

• Monitors staff performance, providing coaching and performance evaluations 

• Assists in managing accommodation and transport for the team

• Oversees the well-being of the team and conducts investigative interviews when required 

• Ensures adequate staffing levels for all cleaning operations

Quality Control

• Conducts site inspections to verify service quality and compliance with health and safety standards

• Addresses and rectify service deficiencies proactively

Financial and Resource Management

• Assists in preparing budgets for cleaning operations, managing costs effectively

• Ensures proper use and maintenance of cleaning equipment and supplies

• Monitors inventory levels, placing orders as necessary to prevent shortages

Compliance and Health & Safety

• Ensures all cleaning activities comply with relevant legal, safety and environmental regulations

• Provides training and enforce safety protocols to minimize risks

Requirements:

• Diploma or Degree in Mechanical Engineering, Project Management, Civil Engineering, Business Administration, or related disciplines 

• Certification in facilities management and/or safety officer qualification is advantageous 

• Knowledge of Environmental, Health, and Safety (EHS) regulations in facilities management, particularly in cleaning services

• 5 to 7 years of working experience as a Service Officer or its equivalent, preferably gained from cleaning or service industry

• Familiar with external façade maintenance

• Excellent interpersonal and communication skills with high level of proficiency in verbal and written English and Bahasa Malaysia

• A team player with the ability to lead a team and work across all levels

• Proficient in MS Office applications (Word, Excel, PowerPoint)

• Possesses project management skills

• Good analytical skills, result oriented, innovative, organized, detailed and committed to deadlines 

• Effective client relationship management and ability to work collaboratively yet independently in a fast-paced environment

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