Executive (Centralized Business Support)
17 hours ago
Work Location : Penang Island
Job Scope & Responsibilities :
Work as a member of local and regional teams to provide efficient and timely support to service and sales team;
Assume the role of centralized customer support contact and response centre;
Log and track all customer service request, monitor progress and report/escalate to mgmt. as required;
Compile service request status report for monthly review meeting;
Prepare quotation for spare parts and services request via Synergix system;
Track and follow up on quotation status and keeping quotes updated in Synergix system;
Provide support on delivery and shipment arrangement;
Provide support on Export Permit application;
Coordination and support of seminars, exhibitions or promotional events;
Support the maintenance of customer database; and
Participate in projects and task as per assigned by management.
Qualifications :
Bachelor's Degree or Diploma with more than 3 years of work experience as customer service executive/specialist or business support administrator in the electronics or semiconductor industry;
Confident with cross-functional work process, interfacing with customers, principals and internal team members;
Proactive and out-going interpersonal skills;
Able to work independently and productively in a self-directed and dynamic environment that requires incumbent to multi-tasking activities and changing priorities; and
Ethical, trustworthy and team player.
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