Executive Customer Service Operations
10 hours ago
Job Description
- Responsible to manage the retail sales by organizing and leading the service advisors in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.
- To plan and manage the front office reception to achieve targeted customer satisfaction index.
- Ensure strict compliance to company's policies and procedures pertaining to warranty jobs, cash and credit cards.
- Responsible for effective utilization of 3-in-1 to monitor and control WIP, Back Orders, Follow Up, Appointments and Service Reminders.
- Ensure prompt submission of well documented special service campaigns, technical report and fix it right programmes.
- Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.
Job Requirements
- Minimum Bachelor's degree in related field.
- Fluent in English & Bahasa Malaysia with excellent verbal and written communication skills.
- Has strong leadership skills to lead and motivate teams to achieve targets.
- Good communication and interpersonal skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Fresh graduates are encouraged to apply.
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