Executive Customer Service Operations

10 hours ago


Alor Setar, Kedah, Malaysia KULIM TOPWHEELS (ALOR SETAR) SDN. BHD. Full time

Job Description

  • Responsible to manage the retail sales by organizing and leading the service advisors in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.
  • To plan and manage the front office reception to achieve targeted customer satisfaction index.
  • Ensure strict compliance to company's policies and procedures pertaining to warranty jobs, cash and credit cards.
  • Responsible for effective utilization of 3-in-1 to monitor and control WIP, Back Orders, Follow Up, Appointments and Service Reminders.
  • Ensure prompt submission of well documented special service campaigns, technical report and fix it right programmes.
  • Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.

Job Requirements

  • Minimum Bachelor's degree in related field.
  • Fluent in English & Bahasa Malaysia with excellent verbal and written communication skills.
  • Has strong leadership skills to lead and motivate teams to achieve targets.
  • Good communication and interpersonal skills.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint).
  • Fresh graduates are encouraged to apply.


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