Vice President of Design

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia CARSOME Full time 250,000 - 500,000 per year

Your Day-to-Day

  • Define and champion the design vision for Carsome's integrated ecosystem, partnering with Product, Engineering, and Business leadership to co-own product strategy across all business units
  • Architect end-to-end customer experiences connecting iCar (discovery) through Retail and Wholesale transactions to Capital (financing and insurance) and the complete car ownership journey, collaborating with cross-functional partners who own various touchpoints
  • Build, mentor, and scale a high-performing design organization—developing design managers, establishing team rituals and standards, and recruiting senior talent to strengthen capabilities
  • Drive design excellence through measurable outcomes—establishing KPIs for design quality, team performance, and customer experience impact across the ecosystem
  • Serve as the voice of design at the executive level, advocating for customer-centric approaches in strategic discussions with senior leadership

Your Know-How

  • 10+ years in design with 5+ years leading and scaling design teams in complex, multi-product environments; proven track record managing managers and developing design leaders who run their own teams
  • Strong hands-on design capabilities with an exceptional portfolio—you can both do the work at a high level and lead teams to do it; experience operating at VP or equivalent level, interfacing with executive leadership and driving organizational strategy
  • Deep expertise in service design and journey mapping across long customer lifecycles; experience designing ecosystems where multiple products work together seamlessly across digital and physical touchpoints
  • Data-informed approach that balances qualitative insights, quantitative evidence, and design intuition; comfortable with ambiguity and complexity, with a bias for action and shipping excellent work

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