Customer Care Executive
2 weeks ago
- Immediate Vacancies with Famous Telco Industry
- OT Claimable
- Open to English speaker and Mandarin allowance given if able to speak in Mandarin
- Handle general enquiry & perform cross/up-sell
- 20 Headcount needed
"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
Working days and hours: 5 days working, 2 days off (Rotational shift)
Employment Status:
2 years contract (with chances to renew based on performance)
Job Responsibilities:
- Handling inbound call and outbound call regarding Postpaid issue.
- Assist customer in troubleshoot line issue
- Walk customer thru product of company and promotion
Job Requirements:
- SPM/Diploma/Degree holder with 1 year working experience in a call center.
- Able to communicate well in English and Bahasa Melayu.
- Basic technical troubleshooting experience will be added advantages
- Basic knowledge of digital tools and platform (E.g. WhatsApp, App, ChatBOT platform and etc)
- Willing to perform up-sales/cross-selling during the call (not KPI)
- Customer oriented
If you interested in this position, just click "APPLY" button for application.
****We regret that only shortlisted candidates will be notified.****
Job Type: Contract
Contract length: 24 months
Pay: RM2, RM3,200.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Work Location: In person
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