Client Services Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Asia Recruit Full time


Company background

This is an opportunity to work with one of the fastest-growing players in tech, within a leading global professional services company. Be part of something amazing in 2024 and beyond.

Job details:

  • Job type: Permanent Role
  • Salary: Up to RM 20,000 + yearly bonuses
  • Work schedule: Monday to Friday, 9am to 6pm
  • Work location: UOA Office Tower, Bangsar
  • Job intake: Late September or early October

Job responsibilities:

  • Leading revenue growth in depth for strategic accounts and direct client-facing initiatives
  • Reports directly to the Functional Lead
  • Will have management oversight of Sales Managers in span of control
  • Will assume specific FL responsibilities when as cover during FL PTO
  • Main POC for Client Servicing Industry Sales Manager
  • Will collaborate closely with Client Servicing Industry Sales Manager to design and implement strategic and tactical sales plans
  • Take ownership and responsibility for execution of those sales plans executed by Sales Managers and Sales Reps in span of control
  • Will build and maintain the optimal sales execution environment focused on these key areas; People, Processes, Performance and Productivity (4Ps)
  • Will have quarterly KPI/OKR and Revenue targets rolled up from team and individuals in span of control
  • Drive a culture of ownership, innovation, quality and operational rigour span of control
  • Analyse revenue/OKR performance data to identify & drive measured actions to impact OKR or Revenue targets.
  • Support preparation and delivery with commentary of regular insight into business performance and outlook in span of control, including weekly business reviews
  • Create and maintain positive employee engagement in a high-performance environment
  • Own specific priority initiatives across span of control as required from time to time in areas such as in-quarter churn, high priority new product launches focused on driving lower funnel advertising revenue based on conversion performance.

Job requirements:

  • Native-level language fluency in Mandarin is required
  • Bachelor's Degree or higher
  • Deep and significant understanding and professional experience in online, performance-based advertising solutions, ideally with sales leadership or experience
  • Preferably experience in leading teams of people managers (i.e. as a manager of managers)
  • Experience in leading teams involved in Enterprise level or Key Account level Account Management activities is a distinct advantage
  • Relevant experience working with Advertisers exporting internationally out of the Greater China region is a distinct advantage
  • Deadline and detail-oriented
  • Data-driven decision-making, very strong analytical and proven reporting skills
  • Able to analyse business data in detail to provide continuous improvement suggestions
  • Excellent communication and presentation skills
  • Preferably experienced in CRM tools such as Salesforce, Office/G-Suite collaboration and presentation tools

Qualified and interested candidates can apply by clicking the button below or sending your updated resume to

Consultant in charge of the role:

Christine Lee
Senior Recruitment Consultant


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