Customer Service Specialist
3 days ago
ROLE: Japanese- Customer Service
Location: Kuala Lumpur Sentral, Malaysia.
Total Salary: RM 9,000+ RM 300 KPI Allowance
Project: Travel Account (Airline)
Language: Japanese
Headcounts: 10
Work hour: Rotational shift (5 days a week, 2 days off)
Joining Date: ASAP
Education: Diploma & Degrees
Experience: at least 1 Customer Servie experience.
Primary Job Functions:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger's inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
Primary Job Functions:
Answer incoming calls including email and chat in a timely manner
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep the customer's privacy and protect customer information
Meet personal/team qualitative and quantitative targets
Handle simple to difficult inquiries in a given span of time .
Benefit:
* Annual Leave
* Career Progression
* AIA Insurance Coverage
* Salary Increment every year
NOTE: Relocation expenses and Papers work will be handled by the company.
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