API Operation Specialist

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia EPOS Full time 40,800 - 96,000 per year

About the Role

We are seeking a dynamic and results-driven Mini-program Operation

Specialist to nurture existing relationships within the vibrant mini-program ecosystem. You will be instrumental in ensuring partners

maximize the potential of their mini-program investments. If you are passionate about the digital landscape and thrive on building lasting business partnerships, this is the perfect opportunity for you.

Key Responsibilities

Act as the primary point of contact and trusted advisor for a portfolio of existing clients, ensuring exceptional satisfaction and long-term retention.


• Collaborate closely with our internal product, business development, and marketing teams to ensure

flawless project execution and alignment with client expectations.


• Analyze client mini-program performance data (user engagement, conversion rates, etc.) to provide actionable insights and strategic recommendations for optimization.


• Proactively manage client communications, providing regular updates and reports on project status and performance.

Requirements

Experience: 3-5 years of proven experience in an Account

Management role, preferably within a digital agency or SaaS company.


• Client-Centric Mindset: Ability to build strong, trust-based relationships with both technical and non-technical stakeholders.


• Language Skills: Proficiency in

Mandarin Chinese and English to effectively communicate with internal teams and external clients.

Preferred Qualifications (Nice-to-Have)

Basic technical understanding of mini-program development frameworks, UI/UX principles, and API integrations.


• Experience using project management tools.


• Demonstrable knowledge of the mini-program ecosystem.

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