Product Operations Specialist

Tabsquare is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Tabsquare provides AI-powered technology solutions for the F&B industry. Through Tabsquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. Tabsquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare's clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry.

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Job Description
Role Overview:
We are looking for a Product Operations Specialist – POS Integrations to support and scale our integrations across key POS systems. The role is perfect for someone who enjoys working at the intersection of technology, data, and operations, ensuring that each integration is implemented smoothly, well-documented, and continuously optimized based on performance insights.

You will play a critical role in driving operational excellence, standardizing documentation, and leveraging analytics to improve integration reliability and adoption across multiple markets.

Key Responsibilities
Product Implementation

• Execute end-to-end POS integration rollouts in coordination with Product, Tech, and Partner teams.
• Manage integration configuration, testing, and validation to ensure smooth go-live for merchants.
• Collaborate closely with regional teams to localize and optimize deployment processes.
• Support troubleshooting during pilot and post-deployment phases, ensuring minimal merchant impact.

Documentation & Process Standardization

• Maintain clear and detailed integration documentation including setup guides, API mapping references, and configuration manuals.
• Develop standard operating procedures (SOPs) for common integration scenarios and known issues.
• Contribute to internal knowledge base and release notes for new features and integration enhancements.
• Conduct training or enablement sessions for operations and partner teams.

Analytics & Continuous Improvement

• Build dashboards and reports to track integration adoption, uptime, and performance metrics.
• Analyze error trends and merchant data to identify improvement opportunities in integration logic or partner APIs.
• Partner with the Product and Tech teams to define success KPIs and monitor outcomes post-release.
• Provide data-driven feedback loops to enhance integration reliability and merchant experience.

The Employee, as per business needs, may be required to undertake any other such duties as may be assigned in line with the employee's position, skills, and capabilities.

Qualifications

• 2–4 years of experience in Product Operations, Technical Implementation, or Product Support.
• Good understanding of POS systems, API-based integrations, or Payment Gateway integrations.
• Familiarity with tools like Postman, Jira, Confluence, SQL, Google Sheets, and Data Studio / Tableau.
• Strong analytical and documentation skills with an eye for process improvement.
• Excellent stakeholder management — able to work effectively with Product, Tech, Operations, and Partners.
• Experience working in F&B tech, SaaS, or Payment ecosystems is highly preferred.