Sales Operations Specialist

2 weeks ago

Seri Kembangan, Selangor, Malaysia Ergoworks Full time 30,000 - 60,000 per year

About Ergoworks

Ergoworks is the pioneer ergonomic brand in Singapore since 2005, specializing in ergonomically designed chairs, workstations, and lifestyle products that promote healthier living and working environments. With our expansion in Malaysia, we are committed to bringing the same standards of quality, comfort, and customer experience to our retail and corporate clients.

Role Description

The Sales Operations Specialist plays a key role in ensuring seamless day-to-day operations across logistics, order fulfilment, retail management, and roadshow execution. This position bridges backend efficiency with frontend sales performance — driving both operational excellence and retail growth for Ergoworks Malaysia.

Key Responsibilities:

Operations & Fulfilment


• Oversee the full order fulfilment process from order confirmation to delivery.


• Coordinate with warehouse and logistics partners to ensure accurate and timely dispatch.


• Monitor inventory levels and manage stock replenishment across retail and event sites.


• Implement process improvements to enhance efficiency and reduce operational costs.

Logistics & Supply Chain Management


• Manage inbound and outbound logistics, including vendor coordination.


• Ensure proper documentation, product handling, and tracking.


• Liaise with Singapore HQ for product shipment, stock planning, and forecast alignment.

Retail & Sales Management


• Supervise daily retail operations to ensure a premium customer experience.


• Lead, motivate, and train retail associates to achieve sales targets.


• Monitor sales performance, conversion rates, and implement improvement strategies.


• Work with marketing to execute retail promotions and in-store campaigns.

Roadshows & Events


• Plan and execute nationwide roadshows and promotional events.


• Oversee logistics setup, manpower allocation, and event execution.


• Evaluate event performance and ROI, providing insights for future improvements.

Reporting & Administration


• Prepare sales, inventory, and operations reports for management review.


• Manage budgets for logistics, events, and retail operations.


• Ensure compliance with company policies, health & safety standards, and brand SOPs.

Requirements


• Diploma/Degree in Business, Operations, Logistics, or related fields.


• Minimum 3–5 years' experience in retail operations, logistics, or sales management (preferably in consumer products, lifestyle, or furniture industry).


• Strong organizational and negotiation skills.


• Hands-on, proactive, and able to manage multiple priorities.


• Good communication skills and ability to work cross-functionally.


• Willing to travel for roadshows and events.

What We Offer


• Opportunity to be part of a leading regional ergonomic brand.


• Dynamic, growth-oriented working environment.


• Competitive salary package with performance incentives.


• Career development and regional exposure within Ergoworks Group.

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