Restaurant Supervisor

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia KOPATHA GROUP SDN BHD Full time 30,000 - 60,000 per year

Job Purpose

The Restaurant Supervisor is responsible for overseeing the daily restaurant operations, ensuring excellent customer service, maintaining high standards of food quality and hygiene, and leading the service team to achieve operational excellence. The role acts as a bridge between the management and floor staff to ensure smooth and efficient restaurant performance.

Key Responsibilities

  • Daily Operations
  • Supervise and coordinate restaurant activities during opening, operating, and closing hours.
  • Ensure smooth day-to-day operations in dining, kitchen, and service areas.
  • Oversee staff attendance, punctuality, grooming, and adherence to company standards.
  • Manage shift scheduling and task assignments for waiters, runners, and cashiers.
  • Customer Service
  • Ensure all guests receive warm, prompt, and professional service at all times.
  • Handle customer feedback, requests, or complaints effectively and professionally.
  • Monitor table service and ensure food and beverages are served correctly and timely.
  • Staff Supervision & Training
  • Train, guide, and motivate restaurant staff to maintain service excellence.
  • Conduct daily briefings to communicate goals, special menu items, and updates.
  • Support the Restaurant Manager in evaluating staff performance and discipline.
  • Promote teamwork and a positive working environment among team members.
  • Inventory & Cash Handling
  • Assist in monitoring stock levels of beverages, disposables, and service items.
  • Support stock ordering and ensure proper storage of supplies.
  • Supervise cash handling procedures, including daily sales reconciliation and cashiering accuracy.
  • Hygiene, Safety & Compliance
  • Ensure restaurant cleanliness and hygiene meet health and safety standards.
  • Enforce compliance with company policies, food handling, and safety regulations.
  • Report any maintenance or safety hazards immediately to the management.
  • Reporting & Communication
  • Prepare daily sales reports, staff attendance, and performance updates for management.
  • Communicate effectively with kitchen staff and management to ensure smooth coordination.
  • Attend management meetings and provide operational feedback.

Requirements

  • Minimum SPM or equivalent; Diploma in Hospitality or F&B Management is an advantage.
  • At least 2–3 years of experience in a restaurant or F&B supervisory role.
  • Strong leadership, communication, and problem-solving skills.
  • Excellent customer service and team management skills.
  • Able to work on weekends, public holidays, and rotational shifts.
  • Good knowledge of restaurant operations and hygiene standards.

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Benefits:

  • Additional leave
  • Flexible schedule
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Experience:

  • Restaurant management: 2 years (Preferred)

Location:

  • Kuala Lumpur (Preferred)

Willingness to travel:

  • 75% (Preferred)

Work Location: In person

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