Senior HR Operations

1 day ago

Malaysia Bjak Full time 60,000 - 120,000 per year

The Senior HR Operations role is the backbone of our People function — ensuring every HR process is accurate, timely, compliant, and delivered with high service quality. You will run core HR processes end-to-end, maintain reliable employee data, and ensure employees and managers receive consistent HR support across the organisation.

This role requires strong attention to detail, ownership, and the ability to manage a high-volume, fast-paced HR environment.

What You'll Own1. Employee Lifecycle Management

  • Run and execute the full HR lifecycle: onboarding, probation, confirmation, transfers, and offboarding.

  • Ensure all paperwork, letters, and system updates are completed accurately and on time.

  • Coordinate with hiring managers, IT, Finance, and relevant stakeholders for a seamless employee experience.

2. HR Administration & Data Accuracy

  • Maintain employee records, contracts, and documents with 100% accuracy.

  • Update HRIS (Workable, BrioHR, and internal systems) for all employee movements.

  • Conduct regular audits to ensure data integrity and compliance.

3. HR Service Desk & Employee Support

  • Run the HR service desk — respond to employee queries and deliver high-quality HR support.

  • Prepare letters (employment, confirmation, salary revision, misc. HR letters).

  • Guide employees on policies, benefits, and HR processes.

4. Benefits, Payroll Inputs & Attendance

  • Manage benefits administration: insurance enrolment, claims, medical benefits, parking, allowances, etc.

  • Monitor time & attendance, leave, and shift compliance; escalate issues promptly.

  • Prepare accurate and timely payroll inputs for the Finance/Payroll Specialist.

5. Compliance, Policies & SOP Discipline

  • Ensure HR processes adhere to internal SOPs, labour laws, and audit requirements.

  • Identify process gaps and escalate improvements to the People Ops & Culture Lead.

  • Maintain tracking logs (probation, confirmations, contract renewals, disciplinary records).

6. Employee Relations Support

  • Handle disciplinary documentation and case preparation, with guidance from the HRBP.

  • Ensure proper filing, consistency in documentation, and follow-through on action items.

What You Bring

  • 3–5 years of hands-on HR Operations or HR Generalist experience.

  • Strong understanding of HR lifecycle processes, HR administration, and compliance.

  • High attention to detail, accuracy, and accountability.

  • Strong organisational skills - able to manage volume and deadlines.

  • Excellent communication and service-oriented mindset.

  • Familiarity with HRIS systems (Ashby, BrioHR, or similar).

  • Ability to thrive in a fast-paced, high-growth environment.

Why Join Us

  • High exposure across the company - you touch every part of the employee lifecycle.

  • Opportunity to improve and strengthen HR processes in a fast-scaling organisation.

  • Strong mentorship and growth path toward HR Operations Lead or HRBP track.

  • Be part of a People team that values speed, accuracy, and continuous improvement.

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