Contact Centre Agents

5 hours ago

Johor Bahru, Johor, Malaysia Alliance Medinet (M) Sdn Bhd Full time 30,000 - 60,000 per year

The Opportunity

We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome.

Being the primary point of contact for our patients, healthcare partners and clients, you take pride to be in a crucial role to engage in meaningful interactions with our callers with a 'smile' in your voice and display of effective problem-solving skills.

To succeed in this role, you must be passionate about delivering excellence in customer experience with a strong desire to learn. Be part of our talent community today, seize this opportunity to work with a team of experienced mentors who will guide and support your professional growth.

How you will make an impact

  • Serve as the first point of contact for all customer and member enquiries.
  • Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims.
  • Assist callers in navigating our platforms, applications, and website to access available services.
  • Issue emergency Letters of Guarantee (LOG) and record necessary details in the system.
  • Update customer records promptly and accurately in the system.
  • Handle complaints and complex enquiries professionally, escalating where necessary to ensure timely resolution.
  • Support the Contact Centre Team Leader and Management with any other assigned duties.

Skills and Experience

  • Minimum 1 year of experience in a call or contact centre environment; experience in healthcare or insurance is an advantage.
  • Excellent communication skills and good overall computer proficiency to navigate multiple systems.
  • Strong interpersonal and communication skills, with good listening ability.
  • Able to remain composed and accurate when working under pressure.
  • Demonstrates a passion for customer service and works well as part of a team.
  • Meticulous, committed, and responsible in task execution.
  • Demonstrates high standards of integrity and honesty in handling sensitive information.
  • Required to work staggered shifts (day and night shifts).
  • Required to work on weekends and public holidays.

To know more about our organisation, visit us

  • Data Centre Facilities Process Specialist

    2 days ago

    Johor Bahru, Johor, Malaysia Agensi Perkejaan Hunters Search Full time $4,200 - $8,400 per year

    About the CompanyOur client is a specialist in Digital Infrastructure - developer, owner, and operator of critical Data Centre environments to leading technology companies, utilizing proprietary design and expertise to engineer solutions that meet the bespoke requirements of some of the world's largest technology companies.We are looking for a Facilities...

  • Assistant Manager Wealth Centre

    2 days ago

    Johor Bahru, Johor, Malaysia HSBC Full time 80,000 - 120,000 per year

    Some careers open more doors than others.If you're looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are...

  • Data Centre Facility Lead

    2 days ago

    Johor Bahru, Johor, Malaysia Agensi Perkejaan Hunters Search Full time 144,000 - 216,000 per year

    About the CompanyOur client is a specialist in Digital Infrastructure - developer, owner, and operator of critical Data Centre environments to leading technology companies, utilizing proprietary design and expertise to engineer solutions that meet the bespoke requirements of some of the world's largest technology companies.With a core design principle that...

  • Consumer Care Specialist

    2 days ago

    Johor Bahru, Johor, Malaysia Telexpress Contact Centre Sdn Bhd Full time 24,000 - 48,000 per year

    Work Location: Johor Bahru City SquareJob Responsibilities:To provide timely solutions and support to all customers request via various communication channels such as inbound calls, emails, social media etc.To collect and record all relevant information accurately into the Intake system.To report details of all complaints within the time frame to the...

  • Assistant Director, Operations, Data Centre

    2 weeks ago

    Johor Bahru, Johor, Malaysia C&W SERVICES (S) PTE. LTD. Full time 120,000 - 180,000 per year

    About the role:LeadershipProvide direction and leadership for Client account based teams, ensuring alignment with the company's overall goals and objectives.Develop and implement operational processes to enhance service delivery, efficiency, and profitability.Drive continuous improvement initiatives to optimize operational performance and client...

  • Sales Advisor

    2 days ago

    Johor Bahru, Johor, Malaysia TC Contact Centre Services Sdn Bhd Full time 24,000 - 48,000 per year

    Basic Salary : RM High Commission (Earn RM5,000 to RM10,000+)Job ResponsibilitiesPromote and drive sales of new vehicle/carParticipate in roadshows, sales activities and launching eventsManage the daily sales prospectingComply with company's guidelines and proceduresProvide a consistently high level and memorable customer serviceAchieve individual sales...

  • Speech/Language Therapist

    5 hours ago

    Johor Bahru, Johor, Malaysia Agensi Pekerjaan Talent Focus Sdn Bhd Full time 156,000 per year

    Hiring Now: Speech/Language Therapist (Hospital-Based, Full-Time | Singapore)A hospital in Singapore is seeking a full-time Speech/Language Therapist to deliver adult-focused therapy services across a range of clinical departments. This role is ideal for professionals passionate about hospital-based care and rehabilitation.Work AreasAcute care units: ICU,...

  • Rehabilitation Speech Therapist

    2 days ago

    Johor Bahru, Johor, Malaysia Agensi Pekerjaan Talent Focus Sdn Bhd Full time 108,000 - 156,000 per year

    Rehabilitation Speech Therapist (Full-Time)Location: SingaporeWe are representing a reputable hospital in Singapore in the search for a qualified Rehabilitation Speech Therapist to join their allied health team. This full-time role centres on managing adult patients with speech, language, and swallowing disorders within various rehabilitation and medical...

  • Real Estate Agents

    2 weeks ago

    Johor Bahru, Johor, Malaysia Lagenda Properties Berhad Full time 80,000 - 120,000 per year

    Join Our Team and Earn Real Estate Income with UsWe are seeking highly motivated and dynamic individuals to join theLagenda Properties Bhd - Prestige Unit. This role is focused on driving sales for our residential developments and building a successful career in the real estate industry. We offer a supportive environment and the opportunity to work with one...

  • FM Global

    2 days ago

    Johor Bahru, Johor, Malaysia Fm Global Logistics M Sdn Bhd Full time 20,400 - 30,000 per year

    Job DescriptionManage Day to day booking with carrier / customer & related partiesTelemarketing with customerAct as support team for Sales personAttend to customer enquiries & problemsCommunicate and reporting of customer's shipment status.To ensure that all daily transportation and shipments are scheduled tocustomers' needsTo ensure that opening and closing...