Senior Human Resources Manager

About the job

The Senior HR Manager is responsible for overseeing the full spectrum of Human Resources and internal operations at Dignity for Children Foundation. This includes HR strategy and policy, staff development, performance management, legal compliance, HR administration, and support for office operations and procurement., welfare programs, procurement, and organizational development initiatives.

The role ensures that HR practices align with the organization's mission and values, while supporting a safe, productive, and inclusive work environment. This person will work closely with the Founder and departmental heads, and will oversee and guide HR-related processes carried out by other team members (e.g., recruitment, volunteer coordination etc.).

Job Highlights

• Supportive and collaborative work environment
• Be part of a mission-driven organization transforming lives
• Opportunities for growth in leadership and professional development

Key Responsibilities

HR Strategy & Policy Development

• Develop, review, and implement HR policies, procedures, and handbooks to ensure compliance with Malaysian employment laws and organizational values.
• Advise leadership on workforce planning, organizational structure, and manpower strategies.
• Ensure appropriate protocols for engaging paid volunteers in compliance with legal frameworks.

Talent Oversight & Contracting

• Supervise and provide guidance to staff members managing recruitment and volunteer engagement processes.
• Draft, review and manage employment contracts and service agreements for all types of staff (full-time, part-time, contract, volunteers)
• Ensure consistent onboarding and exit protocols are followed across teams.

Compensation, Benefits & Payroll

• Manage monthly payroll processes and statutory submissions.
• Oversee administration of staff claims, group insurance schemes, and staff welfare support.
• Liaise with vendors for staff lunch program and other staff benefit partnerships.

Performance Management & Learning

• Design, implement and manage the performance appraisal process across departments.
• Identify training needs and coordinate staff learning and development initiatives, including leadership development.
• Support departmental leaders with coaching and performance improvement tools.

Employee Relations & Engagement

• Lead initiatives for staff engagement, well-being, and conflict resolution.
• Handle grievance, disciplinary, and staff support cases in line with organizational and legal standards.
• Monitor and supervise the planning and coordination of staff retreats, all-staff meetings, and festive or community-building events.

Operations & Procurement

• Oversee office procurement for general supplies, stationeries, hygiene items, and other essential needs.
• Ensure smooth office administration and upkeep in collaboration with relevant support staff.
• Monitor health and safety compliance within the workplace.

Legal Compliance

• Maintain adherence to Malaysian labor regulations and organizational protocols relating to refugee engagement.
• Liaise with external legal counsel for employment-related legal matters.
• Ensure accurate documentation and records for audits, HR files, and operational compliance.

Key Requirements:

• Bachelor's degree in Human Resource Management, Business Administration, Finance, or a related field.
• Minimum of 6–8 years of relevant experience, with at least 2 years in HR leadership or strategic roles.
• Familiarity with Malaysian Employment Act and contracting frameworks for diverse worker categories.
• Strong leadership, interpersonal, and communication skills.
• High level of cultural sensitivity, empathy, and discretion.
• Ability to work independently and in close partnership with leadership.

Work Environment:

• Based in Sentul, Kuala Lumpur.
• Occasional evening or weekend work may be required for staff programs and events.
• Reports directly to the CEO.

Benefits
:

• Contribution to direct, on-the-ground impact
• Welcoming and warm working community
• EPF, SOCSO & EIS
• Group Insurance
• Outpatient Coverage (Non-Panel Clinic)
• Annual Leave, Sick Leave, Other Leaves
• Staff on-the-job Training *
• Staff Discounts at all our Transformational Enterprises
• Education Support (*with specific eligibility criteria)
• Annual Staff Retreat

Visit our website to find out more about us and the roles that are open