Operational Excellence

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time 90,000 - 120,000 per year

Job Description

  • Lead and manage end-to-end headcount planning processes, ensuring alignment between workforce capacity and business volume.
  • Conduct cost analysis, budgeting, and workforce financial forecasting to support decision-making at senior management levels.
  • Develop and maintain workforce models and dashboards to track productivity, utilization, and efficiency metrics.
  • Collaborate with relevant teams from business to forecast staffing needs and optimize workforce allocation.
  • Establish and maintain strong stakeholder and vendor relationships, proactively resolving issues and negotiating terms to maximize service efficiency and cost optimization.
  • Drive continuous improvement initiatives focused on cost efficiency, workforce productivity, and operational excellence.
  • Provide leadership and performance management to customer service teams, ensuring high levels of engagement, accountability, and alignment with organizational goals.
  • Undertake additional responsibilities and assignments as directed by management to support evolving business need.

Requirements

  • Bachelor's Degree in Business, Engineering, Supply Chain, Operations Management, or a related field.
  • Proven experience relevant to headcount planning, operations management, preferably in logistics, warehouse, manufacturing or e-commerce sectors.
  • Strong analytical and data management capabilities, with proficiency in Excel, Google Sheets, and related tools.
  • In-depth knowledge of workforce scheduling, capacity planning and cost analysis.
  • Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and drive cross-functional collaboration.
  • Ability to thrive in a fast-paced, high-volume, and dynamic environment.

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