Operational Excellence

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time 40,000 - 80,000 per year

Job Description
UX Support

  • Responsible for supporting the logistics team in the areas of planning, execution, and performance improvement to provide best in class user experience.
  • Streamline processes and improve overall efficiency within the logistics team i.e. centralise the system handling, configurations, and process standardization
  • Participate in cross-functional projects and initiatives, including regional efforts, to drive continuous improvement and operational excellence across logistics operations.
  • Provide operational support and be on standby during major campaign periods to ensure smooth execution and timely resolution of logistics issues.

Ops Excellence

  • Actively communicate to the affected stakeholders via various channels to manage expectations.
  • Negotiate for tighter thresholds, implement key initiatives to improve delivery time, lost & damage, RTS rate.
  • Identify opportunities for cost savings and process enhancements in logistics operations.
  • Act as the custodian of the Shopee logistics long tail performance, adhering to processes to ensure effective order management.
  • Daily review and management of seller shipping applications, communication with the cross-functional team
  • Conduct regular quality checks and audits to maintain high standards of operational efficiency and customer satisfaction.
  • Drive data-driven analysis to support business decisions for identifying cost-saving opportunities, process improvements

Requirements

  • Minimum 2–5 years of relevant experience in E-commerce, operations, logistics, or process improvement is an added advantage
  • Strong analytical and problem-solving skills with proficiency in MS Excel and MS PowerPoint to deal with large-scale data and analyze trends
  • Excellent communication and stakeholder management skills, with the ability to work effectively across teams and functions.
  • High attention to detail, strong ownership, and adaptability in a fast-paced environment.
  • Bachelor's Degree in Business, Supply Chain Management, Logistics, or related field

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