Salesforce Administrator

About the Role

We are seeking a motivated and detail-oriented Salesforce Administrator to join Global IT team. In this role, you will contribute to the configuration, administration, and functional support of Salesforce across the enterprise. You will work on core Salesforce administration tasks (objects, fields, flows, validation rules, reports, dashboards, and security), while learning to translate business requirements into Salesforce solutions.

This role supports Toll's strategy of building in-house Salesforce capability and strengthening platform governance and adoption. You will work closely with the Salesforce Product Manager, collaborating with developers, business analysts, and IT teams to deliver enhancements, optimize workflows, and ensure Salesforce continues to meet business needs.

This is an excellent opportunity to grow Salesforce admin and functional consulting skills in a complex enterprise IT environment.

Key Responsibilities

• Salesforce Administration & Configuration: Manage objects, fields, record types, page layouts, profiles, roles, and permission sets. Build and optimize Flows, validation rules, and approval processes. Develop and maintain reports and dashboards.
• Business Analysis & Requirement Gathering: Work with stakeholders to capture business needs and document requirements. Translate requirements into Salesforce features and user stories. Support solution design workshops with guidance from the Salesforce Product Manager.
• User Support & Adoption: Provide day-to-day support for Salesforce users. Deliver training sessions and create user guides. Drive adoption by simplifying processes and promoting Salesforce best practices.
• Governance & Release Management: Ensure changes follow Toll's governance and change control standards. Assist with testing, release coordination, and documentation of changes. Work with DevOps tools (Gearset, Salesforce DX, version control) under guidance to support deployments.
• Continuous Improvement & Documentation: Maintain up-to-date configuration and process documentation. Identify opportunities for process optimization and propose enhancements. Contribute to the internal knowledge base.

What We're Looking For

• Education:
  
  bachelor's degree in information systems, Computer Science, Business, or a related field.
• Experience:
  
  0–3 years of Hands-on experience with Salesforce administration and declarative tools., CRM support, or a similar IT/business analyst role. Internship or academic project experience with Salesforce is an added advantage.

• Skills & Attributes:

• Understanding of Salesforce basics (objects, fields, flows, validation rules).

• Strong analytical and problem-solving skills.
• Good communication — able to explain technical topics clearly to non-technical users.
• Collaborative and eager to learn in a global IT environment.
• Self-driven and detail-oriented.
• Certifications:
  
  Salesforce Administrator (ADM-201) certification is highly desirable — or a strong willingness to earn it within your first 6 months.