Operation Lead

14 hours ago

Cyberjaya, Selangor, Malaysia SR EV Automotive Sdn Bhd Full time

ABOUT US

Our Company has been established since Year We are proud to be the leading Tesla approved body and paint shop in Malaysia, recognized for our dedication to excellence in automotive finishing.  Our team of skilled technicians combines years of experience with cutting-edge technology to ensure the highest quality workmanship.

We are committed to provide you a successful career advancement and meet your challenges in the near future.  We are here to invite you to join our dedicated team and work together in the new era of electric car industry.

Job Description:

We are seeking a Operation Lead to take charge of our Cyberjaya team tinted services.

This role oversees day-to-day operations, guides the telesales team, coordinates tinted installers, and ensures every customer receives a premium tinted service experience.

You will act as the main person-in-charge for the Cyberjaya site and work closely with HQ to maintain smooth and efficient business performance.

What We Offer:

-Competitive salary + incentives

-Training and guidance from HQ

-Career growth opportunities within a fast-growing automotive service group

-Supportive work culture and environment

Location: Cyberjaya

Industry: Automotive (Tesla-Approved Body & Tinting Services)

Employment Type: Contract

Working Hours: * Monday to Friday: 9:00AM – 6:00PM

* Saturday: 9:00AM – 1:00PM

Key Responsibilities:

Operations Management:

-Oversee daily tinting workflow from booking → installation → completion.

-Plan installer schedules, assign jobs, and ensure smooth operational flow.

-Monitor job quality, installation turnaround time, and SOP compliance.

-Track inventory (films, tools, consumables) and coordinate replenishment with HQ.

Team Leadership:

-Supervise and support two telesales staff to ensure accurate bookings and customer follow-up.

-Serve as the main liaison for installers on job coordination and operational needs.

-Provide guidance, coaching, and performance feedback to the team.

Customer Experience:

-Handle walk-in customers with professionalism and clarity.

-Respond to inquiries, requests, complaints, and after-sales matters.

-Oversee job check-in, pre-inspection, and final handover to customers.

-Maintain a premium service standard aligned with Tesla-approved processes.

Sales & Reporting:

-Monitor daily sales results and booking performance.

-Review installation capacity vs. job load and identify improvement opportunities.

-Prepare weekly operational reports for management.

HQ Coordination:

-Communicate operational challenges, manpower updates, and escalations to HQ.

-Support marketing or sales programs when needed.

-Share customer insights and product demand trends with procurement.

General Administration:

-Maintain documentation, warranty forms, and customer service records.

-Ensure the workspace is safe, organized, and well-maintained.

Job Requirements:

-1 to 2 years' experience in car tinted operations, customer service, automotive, or service-related fields.

-Strong communication and customer handling skills.

-Experience leading small teams is an advantage.

-Able to work independently, problem-solve, and multitask.

-Must be willing to work in Cyberjaya.

-Basic understanding of tinting or automotive service is a plus (training provided).

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