duty manager

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Full time

Summary

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Duty Manager - Front Office is responsible for assisting the Front Office Manager and Assistant Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. The role is also a point of contact for handling guest complaints and emergencies, providing leadership and support to the Front Office team and ensuring a seamless guest experience.

Qualifications

  • Diploma or Bachelor's degree in Hospitality or Tourism Management

  • Minimum 3 years of experience in a similar role with international 5-star chain hotel.

  • Proven ability to lead and manage a team of wellness professionals with strong interpersonal and communication skills.

  • Excellent communication, interpersonal, organizational and time management skills with the ability to handle high-pressure situations, resolveconflicts, and address guest complaints effectively.

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