Duty Manager

21 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Berjaya Times Square Hotel, Kuala Lumpur Full time

JOB REQUIREMENTS:

  • Minimum SPM or Diploma in Tourism Management.
  • At least 2-3 years working experience.
  • Excellent communications skill for both written and verbal. Multiple language skills are preferred.
  • Able to work under pressure.
  • Self-starter, results oriented and also a team player.
  • Pleasant personality with good organisational skills.
  • Good problem solving skills.
  • Independent and self-motivated with good communication, presentation and interpersonal skills.
  • Must willing to work on shift.

JOB RESPONSIBILITIES:

  • Ensures that all Front Office employees deliver the Hotel's basic standard and provide exceptional guest service at all times.
  • Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
  • Ensuring hotel guests are registered in accordance with Front Office policies and procedures.
  • Ensures that all Front Office employees are aware of current promotions, policies and other important information.
  • Ensures that all Front Office employees are familiar with the hotel's products and services.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Ensure all incoming correspondences which includes fax, mails, telexes and letters for the guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
  • Act as a representative on behalf of the Hotel Management in attending to guest requests or even public's complaints.
  • Carries out any other reasonable duties and responsibilities as assigned.

Job Type: Permanent

Pay: From RM3,000.00 per month

Benefits:

  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Experience:

  • Hotel Front Office: 2 years (Preferred)

Language:

  • Bahasa Melayu (Preferred)
  • English (Preferred)

Work Location: In person

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