Customer Support Specialist
2 days ago
About the Company
We are recruiting fluent in Mandarin speaking professionals (candidates from Taiwan are preferred) to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.
About the Role
This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.
Responsibilities
- Provide professional support to customers in Mandarin and English via phone, email and online chat.
- Guide customers to complete the online order and payment process.
- Handle customer issues efficiently and escalate urgent matters when necessary.
- Accurately record customer information and strictly adhere to data security regulations.
- Work with the team to continuously optimize service quality.
- Achieve the performance goals (KPIs) set by the company.
Qualifications
- College or Bachelor's degree (any major, communication, English or related fields are preferred).
- Fresh graduates are welcome to apply.
- More than 6 months of customer service experience (any industry) is a plus.
Required Skills
- Fluent in Mandarin level (clear pronunciation and fluent expression).
- English B2 level (fluent in oral and written).
- Customer-centric, patient and empathetic.
- Excellent problem-solving and active listening skills.
- Able to adapt to a fast-paced work environment.
- Typing speed: 40 words/minute with over 90% accuracy.
- Proficient in Microsoft Office.
Preferred Skills
- More than 6 months of customer service experience (any industry) is a plus.
Pay range and compensation package
- Salary Range: RM4500
- Insurance, SOSCO, EPF, Career Progression
-
Customer Support Specialist
2 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
2 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
2 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
2 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
2 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
2 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 30,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
2 days ago
Penang, Malaysia Teleperformance Malaysia Sdn Bhd Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Customer Support Specialist
2 days ago
Penang, Malaysia Bitdeer Technologies Group Full time 40,000 - 60,000 per yearAbout Bitdeer:Bitdeer Technologies Group (Nasdaq: BTDR) is a world-leading technology company for Bitcoin mining. Bitdeer is committed to providing comprehensive computing solutions for its customers. The Company handles complex processes involved in computing such as equipment procurement, transport logistics, datacenter design and construction, equipment...
-
Technical Support Specialist
2 days ago
Penang, Malaysia TP Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focusedTechnical Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
-
Technical Support Specialist
2 days ago
Penang, Malaysia TP Full time 40,000 - 60,000 per yearAbout the RoleWe are looking for a proactive and customer-focusedTechnical Support Specialistto join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.Key ResponsibilitiesProvide first-line support to...
