Partner Advisory: Sales Operations Manager

Job Title : Partner Advisory: Sales Operations Manager

Job Location : Kuala Lumpur, Malaysia

Role-Description

The Partner Advisory Sales Operations Manager plays a critical role within the program, responsible for leading and managing the delivery of partner advisory sales & services to our partners. This role plays a pivotal part in ensuring that our partners receive exceptional, timely, and effective advice and support, ultimately contributing to meeting sales targets and enhancing Partner experience.

Responsibilities:

• Drive & exceed Partner Advisory Sales operations, Targets, KPIs and client expectations
• Oversee and manage the entire advisory services delivery process, ensuring smooth execution and adherence to timelines and budgets.
• Create and manage performance reporting and insights for business reviews
• Collaborate with cross-functional teams to coordinate resources and ensure seamless service delivery.

Build and Maintain Partner Relationships:

• Establish and nurture strong, long-term relationships with our partners, fostering trust and open communication.
• Understand our partners' unique business needs, challenges, and objectives to tailor advisory services accordingly.

Identify and Recommend Sales Solutions:

• Conduct thorough analyses of our partners' business operations, identifying areas for improvement and potential risks.
• Develop and present customized solutions aligned with our partners' strategic goals, leveraging industry best practices and innovative approaches.
• Bringing in B2B sales methodology and implement them

Develop and Deliver Advisory Reports and Business Reviews:

• Prepare comprehensive advisory reports that provide actionable insights and recommendations.
• Deliver engaging presentations to communicate complex concepts effectively to our partners.

Manage Advisory Projects:

• Develop and manage project plans, ensuring efficient resource allocation, timely execution, and successful project outcomes.
• Monitor project progress, identify and mitigate risks, and keep stakeholders informed of project status.

Lead and Manage Sales Professionals:

• Lead, mentor, and develop a team of advisory professionals, fostering a culture of collaboration, innovation, and continuous learning.
• Provide guidance, training, and performance feedback to team members to enhance their skills and capabilities.
• Track and report team utilization and productivity
• Manage shrinkage, attrition and hiring

Qualifications and experience

• Bachelor's degree in Business, Management, Sales, Marketing or related field
• Min 10+ years of experience working with & leading Saas B2B Sales operations from Partner or Channel Partner programs, preferably from ISV ecosystem
• Strong Sales Operations management, including pipeline governance, deal velocity, negotiation skills and people management, etc.
• Advance English language proficiency - C1 or above certified
• Solid understanding of cloud technologies and digital transformation concept
• Excellent time management skills and flexibility to work certain time zone overlapping as required
• Cloud Digital Leader or any other cloud certification is a big advantage
• Experience in driving revenue and pipeline related targets
• Experience managing Sellers and Sales operations
• Being a true team player - ability to work efficiently with multiple stakeholders across different teams
• Thought leadership - ability to think a few steps ahead
• Flexibility to work in a fast-paced and ever-changing environment

Work timing aligned with respective Partner regions

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.