Community Manager, Junior

2 days ago

Petaling Jaya, Selangor, Malaysia JUO PTE. LTD. Full time 60,000 - 120,000 per year

Responsibilities:

Channel Management and Moderation

  • Manage and moderate online comments across social media platforms (Instagram, TikTok, YouTube, Facebook, and X) and livestreams to ensure adherence to community guidelines; escalating to Creative Director (Social) and Director of Marketing & Strategy when necessary.
  • Monitor online conversations about our Client – incl. but not limited to brand, stars, voice actors, and title mentions, comments, messages, and inquiries – surfacing relevant opportunities for engagement and brand advocacy.
  • Remove harmful and/or inappropriate content and maintain a safe, inclusive, and respectful online environment
  • Keep channels updated through regular upkeep of playlists, profile settings, pinned posts, etc.

Community Engagement

  • Co-create a customer engagement strategy, including in-platform initiatives, to foster authentic conversations with the community, and elevate the experience of fans and communities.
  • Respond to and engage with audience comments and brand accounts ensuring a consistent tone of voice.
  • Incorporate cultural and fandom insights where relevant.

Reporting and Insights

  • Create comprehensive reports on overall community sentiment and notable trends to provide meaningful feedback and insights.
  • Share insights and feedback with internal teams to inform strategy, creative direction, and campaign planning based on gathered community feedback
  • Stay up-to-date on industry trends, platform developments, and audience behavior

Requirements:

  • At least 2 years of experience in social media, communication, or digital marketing, with a proven track record of driving measurable growth for a brand or digital agency
  • Strong understanding of anime, fandom culture, online communities, and knowledge of manga and games is a plus.
  • Fluent in English with excellent written communication skills, spelling, and grammar, with strong attention to tone and cultural sensitivity.
  • Conversational fluency in Japanese is a strong plus.
  • Experience with reporting community insights and identifying audience sentiment
  • Strong project management skills and the ability to manage multiple projects simultaneously in a fast-paced environment

Job Type: Full-time

Pay: RM3, RM5,000.00 per month

Work Location: In person

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