Routing Executive

2 days ago


Petaling Jaya, Selangor, Malaysia GREEN PACKET GLOBAL HOLDING SDN. Full time 40,000 - 80,000 per year

Job Description:

  1. Internal Support & Communication

  2. Handle daily inquiries from internal teams (NOC, commercial, and finance).

  3. Raise QOS (Quality of Service) issues to NOC.

  4. Route & Cost Management

  5. Monitor Profit & Loss.

  6. Make decisions on route management to optimize cost and efficiency

  7. Supplier & System Management

  8. Upload supplier rates into the system within the required timeframe.

  9. Operational Oversight

  10. Oversee daily operations and support process improvements.

  11. Participate in rotated weekend duties.

  12. Data Analysis & Reporting

  13. Analyse bilateral agreements and traffic trends for swap inventory control.

Education & Experience

  • Higher Diploma in Telecommunications or a related field.
  • Fresh graduates or candidates with at least 1 year of experience in voice routing/quality checking.
  • Technical Knowledge:

    Experience with Routing Module and Assure system is preferred.

    Basic knowledge of data processing.
  • Communication & Teamwork:

    Good command of written and spoken English.

    Team player with strong collaboration skills.

  • Personal Attributes:

    Proactive, responsible, and willing to learn.

    Strong analytical and problem-solving skills.

  • Work Flexibility

    Ability to work independently.

    Willing to take on rotated weekend duties.


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