Key Account Assistant Manager

3 days ago

Cyberjaya, Selangor, Malaysia NSS IT Solution Full time 60,000 - 85,000 per year

Key Responsibilities

  1. Account Relationship Management

  2. Serve as the main point of contact for assigned bus operator accounts.

  3. Build strong, trust-based relationships with senior stakeholders and operational teams.

  4. Conduct regular review meetings to track performance, address challenges, and identify growth opportunities.

  5. Revenue & Growth

  6. Drive revenue growth from assigned accounts through upselling/cross-selling Go Hub solutions.

  7. Develop account strategies to increase CLTV and renewals.

  8. Monitor account profitability and negotiate contract renewals/extensions.

  9. Operational Excellence

  10. Ensure successful delivery and smooth operation of systems implemented for bus & taxi operators (BOS, etc.).

  11. Coordinate with internal teams (Product, Support, Project Management) to resolve operator issues promptly.

  12. Track SLAs and ensure compliance with agreed service levels.

  13. Strategic Planning

  14. Develop and execute account development plans aligned with Go Hub's growth objectives.

  15. Gather market intelligence from operators to support product innovation and strategic positioning.

  16. Provide feedback to internal teams on operator needs and pain points.

  17. Reporting & Performance Tracking

  18. Maintain accurate account records.

  19. Provide periodic performance and revenue reports to management.
  20. Track KPIs to measure account performance and satisfaction.

Requirements

  • Bachelor's degree in Business, Marketing, or related field.
  • 5+ years of experience in Key Account Management, ideally within transportation, SaaS, or technology-driven businesses.
  • Strong negotiation, communication, and relationship-building skills.
  • Proven track record in revenue growth and client retention.
  • Ability to manage multiple accounts and projects simultaneously.

Job Type: Full-time

Pay: RM6, RM8,500.00 per month

Benefits:

  • Maternity leave
  • Parental leave
  • Professional development

Experience:

  • stakeholder management: 5 years (Preferred)

Location:

  • Cyberjaya (Preferred)

Work Location: In person

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