Specialist Account Management, IOT

2 days ago

Cyberjaya, Selangor, Malaysia Altel Communications Sdn Bhd Full time 120,000 - 240,000 per year

The Specialist, Account Management (IoT) is responsible for developing relationships with clients to acquire new business and network with existing customers to retain and grow their business.  This role focuses on building long-term client relationships and ensuring customer satisfaction by delivering value-added services and tailored solutions that meet business needs.  This role requires experience and knowledge in selling IoT and Smart solutions.

KEY RESPONSIBILITIES:

1. Account Management & Client Engagement

  • Serve as the primary point of contact for assigned accounts to build and maintain strong, long-lasting client relationships.
  • Also serve as an IoT sales competence supporting any account.
  • Understand clients' business challenges and propose solutions that create measurable impact.
  • Identify opportunities for growth within existing and new accounts and turn leads into sales.
  • Conduct regular account reviews to ensure client satisfaction and identify upselling or cross-selling opportunities.
  • Address client queries and issues promptly and effectively.

2. Business Development & Revenue Growth

  • Develop account plans and strategies to achieve sales targets and revenue growth.
  • Work closely with the Solutions, Pre Sales and Segment Marketing team to design and present proposals for our products and services and emphasis on IoT and Smart solutions.
  • Negotiate contracts, pricing, and terms with clients in line with company policies.

3. Project & Solution Delivery Support

  • Coordinate with technical teams to ensure timely delivery of IoT solutions.
  • Monitor project milestones, troubleshoot issues, and ensure alignment with client expectations.
  • Provide feedback to product teams for continuous improvement of IoT offerings.

4. Market & Industry Insights

  • Keep abreast of emerging IoT trends, competitor offerings, and technological advancements.
  • Provide insights to internal teams on market opportunities and customer needs.

5. Reporting & Administration

  • Maintain accurate records of account activities, pipeline status, and customer communications
  • Prepare monthly and quarterly reports on account performance, opportunities, and risks.

  • Willingness to travel locally and regionally as required.

  • Qualifications: Bachelor's Degree in Business Administration, Marketing, Telecommunications, Engineering, or related field.

  • Minimum years of experience: Minimum 5–7 years of experience in account management, preferably in IoT, ICT, or technology solutions.

  • Required skills and abilities:

  • Strong understanding of IoT technologies, applications, and industry use cases.

  • Proven track record in achieving sales targets and managing key accounts.
  • Excellent communication, presentation, and negotiation skills.
  • Customer-focused with strong problem-solving abilities.
  • Ability to work collaboratively across departments and manage multiple accounts simultaneously.

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