Manager, Fraud Management

5 hours ago

Menara Affin TRX, Malaysia AFFIN BANK Full time $60,000 - $120,000 per year
Create the future with Affin ​​You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE


• To assist Head Fraud & Authorization in managing and day to day operations.

• To lead the Fraud team (Issuing & Acquiring) to achieve operational efficiency guided by procedures and agreed SLA.

• Committed to meet SLA speedily and accurately with no compromise to quality and control (e.g. investigation SLA, monitoring etc.)

• To manage expectation and liaise with other parties (internal departments, regulator, mediation bureau, legal etc.) while abiding to regulation and SLA.

• To be able to offer solutions and guidance to the team on day to day jobs' issues / challenges.

• Manage reporting for internal and external parties related to investigation and monitoring cases.

• To ensure reported figures are correctly reported and submission adhere to the timeline. Provide recommendation with written memorandum on cases for negotiation, inclusive case with negligence or goodwill basis.

• To immediately update management on new modus operandi and action taken to mitigate the new fraud modus operandi.

• Mindful of legal implications and restrictions in execution of all work.

• Consistently look for betterment in operational efficiency of fraud operations.

• Provide on-going feedback and sharing of information with team on regular basis.

• Coordinate the strategy for team to monitor new MO, while planning the long-term resolution.

• Provide recommendation on the possible anti-fraud techniques and strategies.

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