Head, Wealth Solutions

Job ID: 38273

Location: Bukit Jalil KL, MY

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 16 Oct 2025

Job Summary

Strategy

Responsibilities that are related to the development and implementation of a strategy, - Awareness and understanding of the Group's business strategy and model appropriate to the role

Business

Wealth Solutions

Processes

APAC Investment Operation

People & Talent

Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

• Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
• Ensure that the Performance Objectives are properly defined to all reportees.
• Ensure constructive performance review & feedback mechanism is followed.
• Develop proper training tools within the unit to ensure staffs are trained across various processes.

Key Responsibilities

Risk Management

• Understand technical aspects of systems relevant to Trade Settlements and Asset Transfer (All Products).
• Align/support with the alignment of relevant systems and controls to industry best practice and close out any risk / compliance gaps.
• Apply Group Private Banking related policies and processes to manage & mitigate risks.
• Assist in improvisation and/or implementation of the risk management frameworks (e.g., ORF) including methodology, governance / process, analysis and action planning.
• Ensure all required controls and procedures are adhered in all processes.
• Ensure Well Controlled & Advanced audit rating in both internal and external reviews.
• Perform review of process notes / department operating instructions on roll-out of process change or on a pre-agreed periodicity, as appropriate.
• Review lessons learned from audit findings, Risk / Specific reviews & Past Errors and propose control improvements, enhancements & simplifications in the Corporate Action processes.
• Ensure BCP capability is developed for all critical processes in the unit.

Governance

• Responsible for managing Wealth Management – Asset Transfer (All Products).
• Ensure all the critical activities are reviewed and monitored closely.
• Ensure all TATs are met, as per agreed SLA with respective countries.
• Ensure 100% accuracy in all assigned processes.
• Explore the possibility of automation of various processes resulting in TAT reduction and improved accuracy
• To have cordial engagement with all internal & external stakeholders.
• Ensure that the team achieves acceptable Voice of Business Partner / My Voice score.
• Ensure timely query handling and all queries are comprehensively analysed to fix issues.
• To support the project enhancements and UAT co-ordination with testers.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Group Teams in Wealth Management - All Products
• Client Journey Owners and their Delegates
• In country operations Head
• In country product / business Heads
• BORM - Hub
• Project Managers of Each project

Qualifications

• EDUCATION: Graduation / Post Graduation
• TRAINING: Greater than 13 years of Relevant Experience in Banking and Financial Services Industry of which atleast 80% of experience in Wealth Management Process Especially Trade Settlements

Skills and Experience

• Global Wealth Products/Processes
• People Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.