Cloud Technical Support Intern

Malaysia - Kuala Lumpur

Product Development and Operations/Full time/Hybrid

Cloud Technical Support Intern (6 months) - Kuala Lumpur, Malaysia

This Internship will be located in Bangsar, Kuala Lumpur.To be eligible, you must be able to commute to the office 2 days per week.

Want to Experience a Different Type of Software Company? Join the Guidewire team

At Guidewire, we don't just hire people who fit in; we want to work with anyone who complements our business, teams, and company culture – by being exactly who they are, 24/7. We strive to create an employee community where everyone is valued, respected, included, and can be their authentic self. If you believe you have what we need, we encourage you to apply

We pride ourselves on our inclusive and collaborative company culture. As part of our intern program, our talented engineers will train and mentor you as you engage in meaningful work on our industry-leading software products.

Who are We and What do We do?

Guidewire is a rapidly growing software company that delivers the industry standard platform that Property and Casualty insurers rely upon to stay ahead of the curve in a time of accelerating change. We provide software, services, and a partner ecosystem that empower our customers to run, differentiate and grow their business.

Job Description

What will You be doing?

Guidewire is offering a 6-month Guidewire Basecamp internship program from February / March through July / August 2025, this program is designed to give active undergraduate college students, or those registered in a masters' program, an opportunity to work in a real-world business environment. Learn how to interact with customers, solve complex problems, and help support software that is used by some of the largest Insurance companies in the world.

You will experience tackling incoming customer support cases covering the entire Guidewire Cloud Platform (GWCP). You will develop knowledge in the GWCP and provide triage and troubleshooting support using our knowledgebase and continuous learning to restore the affected production system. You will work with the Product Development Operations (PDO) organization in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.

Throughout your internship, you will :

Function as a point of contact to research, respond to, and accurately resolve cases in a timely manner and in accordance with team standards to ensure customer happiness

Write case documentation to meet objectives for Case Quality and Customer Satisfaction scores.

Collaborate with cross-functional teams on more sophisticated issues involving system integration and custom configurations.

Develop and maintain a deep knowledge of our platform through company-sponsored training and experience.

Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.

Involve in research and development of A.I tools to enhance system support process and customer experience.

Intern Requirements

Penultimate or final year of study in a bachelor's or master's degree studying Computer Science or equivalent I.T course.

Willingness to participate in Guidewire Basecamp Internship program activities and events.

Good communication skills and presentation skills. Read, write, and speak fluent English.

Familiarity with software development lifecycle.

Exposure to broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases, XML, and cloud architecture.

Strong troubleshooting skills, ability to think critically and display an aptitude for problem-solving.

Ability to solve problem software code and reporting progress.

Familiarity with version-control processes and standards. Experience using git or similar change-tracking software.

Experience using a software defect tracking system such as JIRA.

Skills to read and interpret application server log files.

Familiar with AWS, Docker, Linux, and Kubernetes. Knowledge of Bash scripts is a plus.

Familiar with CI/CD concepts and principles; Jenkins or TeamCity experience is a plus.

Interested in this position?

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.