Export Customer Services Executive

1 day ago

Johor Bahru, Johor, Malaysia Growth Well Industry Sdn Bhd Full time 240,000 - 288,000 per year

To manage and coordinate all export and customer service activities, ensuring efficient order processing, smooth logistics flow, and timely shipment of finished goods in compliance with company policies, customer requirements, and international export regulations.

Responsibilities:

  1. Handle and process export customer orders accurately and on time.

  2. Coordinate with the production, logistics, and shipping teams to ensure smooth delivery of export goods.

  3. Prepare and manage export documentation, including invoices, packing lists, delivery orders, and customs forms.

  4. Communicate effectively with overseas customers to provide updates on orders, shipments, and delivery schedules.

  5. Resolve customer inquiries and complaints promptly and professionally.

  6. Monitor shipment status and ensure compliance with international export regulations.

  7. Work closely with sales and business development teams to support export activities.

  8. Maintain accurate records of export transactions and prepare regular reports for management review.

Requirements:

  1. Diploma/Degree in Supply Chain Management, Business Administration, Logistics, or related field.

  2. Minimum 2–4 years of experience in purchasing, logistics, or export operations, preferably in food manufacturing or FMCG.

  3. Good understanding of import/export documentation, Incoterms, and shipping procedures.

  4. Must be proficient in both spoken and written Chinese (Mandarin).

  5. Familiar with ERP or inventory management systems.

  6. Strong negotiation, coordination, and communication skills.

  7. Proficient in Microsoft Excel and documentation control.

  8. Detail-oriented, organized, and able to work under tight deadlines.

  9. Knowledge of vegetarian/plant-based ingredients and food safety standards (ISO 22000, FSSC 22000, HACCP, GMP) is an added advantage.

  10. Knowledge and experience in handling Import and Export documents (eg: COO, CA, K1, K2, Form E, Health Cert, etc.)

Job Types: Full-time, Permanent

Pay: RM4, RM4,800.00 per month

Benefits:

  • Free parking
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Work Location: In person

  • Ocean Export Specialist

    2 days ago

    Johor Bahru, Johor, Malaysia Pride Professional Sdn Bhd Full time 36,000 - 54,000 per year

    PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.Our client is an established global freight forwarding company with a strong network across major international trade routes. They are currently seeking an Ocean Export...

  • Customer Service Executive

    1 day ago

    Johor Bahru, Johor, Malaysia Taewoong Global Logistics Sdn Bhd Full time 40,000 - 60,000 per year

    Join Taewoong Global Logistics Sdn Bhd' as a full-time Customer Service Executive (Logistic) in Johor Bahru. In this pivotal role, you will provide customer service and support to ensure the smooth and efficient delivery of freight and cargo services.Job ResponsibilitiesHandle FCL/LCL/AIR export bookingMonitor shipment progress and update customers on vessel...

  • Customer Service Executive

    2 days ago

    Johor Bahru, Johor, Malaysia Arvion Services Full time 80,000 - 160,000 per year

    Job Overview: Join a dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment. What will you do:Process...

  • Import & Export Executive

    2 days ago

    Johor Bahru, Johor, Malaysia Solid Corporation Sdn Bhd Full time 30,000 - 60,000 per year

    Job Description:Plan, prepare and arrange customers shipment every month;Communicate with customers for orders to be shipped and to meet customers requirement;Understand export countries regulations;Follow up customer payment;Assist in preparing export shipping documents;Perform data entry and maintain documentation related to shipping activities;Provide...

  • shipping assistant/customer services

    2 days ago

    Johor Bahru, Johor, Malaysia AROPAK SDN. BHD. Full time 30,000 - 80,000 per year

    About the role We are seeking an enthusiastic and detail-oriented Shipping Assistant/Customer Services to join our dynamic team at AROPAK SDN. BHD. in Johor Bahru, Johor. This full-time position is responsible for providing exceptional customer service and supporting our import/export and customs operations.What you'll be doingLiaising with clients to...

  • Customs Forwarding Executive

    2 days ago

    Johor Bahru, Johor, Malaysia Pride Professional Sdn Bhd Full time 42,000 - 80,000 per year

    PridePRO is a Regional Executive Recruitment Company headquartered in Malaysia, specializing in talent acquisition across Southeast Asia, including Thailand, Indonesia, and Singapore.Our client is a global logistics provider with a presence in over 100 countries. They specialize in air and ocean freight, warehousing, and integrated supply chain solutions,...

  • Assistant Export Sales Manager

    2 weeks ago

    Johor Bahru, Johor, Malaysia CENTRAL VISTA (M) SDN. BHD. Full time 40,000 - 60,000 per year

    Candidate who possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Commerce, Marketing or equivalent are welcomeRequired language(s): Bahasa Malaysia, English, MandarinAble to read, speak and write Mandarin in order to communicate with overseas...

  • Customer Service Officer

    2 days ago

    Johor Bahru, Johor, Malaysia PLL Packaging Sdn Bhd Full time 30,000 - 40,000 per year

    Job DescriptionJOB SCOPE FOR CUSTOMER SERVICE OFFICERAnswer email for customer enquiryReply quotation to customerAfter receive P/O and follow the below procedure:Issue master card to customer approvalIssue discussion form to other dept to confirmIssue work order to plannerIssue D/O & Invoice to store dept for delivery & filling the D/O & invoiceFor export...

  • Customer Service Executive

    2 days ago

    Johor Bahru, Johor, Malaysia PEO Consulting Limited Full time 38,400 - 50,000 per year

    Job Title: Customer Service Executive (Mandarin + Cantonese + English) E-Hailing Hong KongWork shift: 24 Hours Rotational (Compulsory working on Public Holidays and Weekends)Working days: 6Location: Johor Bahru (Onsite)Shuttle service provided: YesSalary: 3,200 MYR Basic + 1,000 MYR AllowanceQualifications:18 years old, completed with SPM, UEC, and IGCSE...

  • customer service executive

    2 days ago

    Johor Bahru, Johor, Malaysia Basic Today Klang Full time 27,000 - 31,500 per year

    JOB VACANCY: Customer Service Executive (E-hailing Project)Location: Iskandar Puteri, JohorShuttle bus provided for transportationSalary: RM2,000 – RM2,500 (Basic) + Allowance + IncentivesWorking Hours: Rotational shift | 5.5 or 6 days per weekStart Date: November IntakeJob Scope:Handle customer inquiries and complaints related to the E-hailing...