Microsoft Dynamics 365 Business Central Support Consultant

MS Dynamics 365 Business Central Support Consultant

Location: Malaysia - Kuala Lumpur

Perm/ Hybrid work model

Salary: Negotiable based on experience

Eligibility: Must be legally allowed to work in Malaysia.

Company Overview

Wild Tech is a young and dynamic team, supported by industry veterans and have experienced exceptional growth over the past 12 months. Today Wild Tech is a specialist Industry first provider of ERP and CRM solutions. We provide a wide range of services, such as Business Intelligence, ERP Systems, CRM Software, Retail Systems including Point of Sale. We take a process first approach to all our engagements to ensure that our clients do not lose any of their core IP as part of any implementation we are involved in.

Wild Tech is a Microsoft Partner and leader in Microsoft software implementations for medium to large organisations, providing our clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's FnO, Azure, Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

What's on offer at Wild Tech?

An incredible salary package with Sonder benefits as well as a company laptop. We support several technology solutions so the opportunity to expand your knowledge into other solutions is endless. We are also looking for people to participating in conferences, webinars, enhance personal skills through additional training, regular team sync-ups, independence, flexibility, and ensuring a great work life balance.

Job Summary:

We are hiring a Business Central Support Consultant to assist users with Microsoft Dynamics 365 Business Central, focusing on problem resolution, process optimization, and system support. The consultant will work with customers in Malaysia and other countries, ensuring smooth and effective system usage.

Key Responsibilities:

• Respond to and resolve Business Central support queries from customers in Malaysia and other countries via email, ticketing system, and remote access.
• Respond to emails and tickets from customers on the support helpdesk and work towards resolving cases.
• Document case studies and solutions in Jira to maintain a comprehensive knowledge base.
• Manage tickets, prioritize tasks, and ensure Service Level Agreements (SLAs) are met.
• Analyze problems, investigate data, and provide actionable solutions for users.
• Attend handover meetings with the project team to ensure a smooth transition to support.
• Perform any reasonable duties as requested from time to time.
• Always work in accordance with legislative requirements and company policies and procedures.

Required Skills & Experience:

• Proven experience as a Microsoft Dynamics 365 Business Central consultant or support analyst.
• Strong knowledge of Finance (GL, AR, AP, Fixed Assets) and SCM (Inventory, Procurement, Sales) processes.
• CRM Experience
• Experience in troubleshooting and resolving system issues.
• Excellent communication skills and ability to interact with business stakeholders.

Preferred / Plus Points:

• Experience in Manufacturing module of Business Central.
• Knowledge of Power BI for reporting and analytics.
• Previous experience supporting multi-country customers, including remote support for regions such as Australia. (Be able to accommodate AUS Time Zones)

Qualifications:

• Bachelor's degree in Accounting, Finance, Business, IT, or related field.
• Relevant Microsoft Dynamics 365 certifications are a plus.

Why Join Us:

• Be part of Wild Tech, a dynamic organization operating across multiple countries.
• Work on exciting projects that span finance, supply chain, and manufacturing processes globally.
• Collaborate with diverse teams and gain exposure to international best practices.
• Supportive environment for professional growth and learning.
• Hybrid work arrangement to support work-life balance.

Kindly send your detailed CV and experience to -

Candidates must be legally allowed to work in Malaysia, unfortunately no sponsorship will be offered for this role. No Agencies please.

Wild Tech are end-to-end digital transformation partners, that leverage a unique industry led approach, combined with market leading platforms, to build Australia's next generation of digital operating models. The company is Australian owned and operated with a demonstrated national capability. For Wild Tech, the evolution of transformation starts with a deep understanding of industry requirements. That means listening in order to be a step ahead, ensuring that end-to-end business processes, and organisational maturity, are considered in light of the nuances of each platform and their ability to deliver on the promise of truly transformative technology.