Senior Engineer

3 days ago

Nusajaya, Johor, Malaysia CTI International (Malaysia) Sdn Bhd Full time 800,000 - 1,200,000 per year
  • Lead day-to-day support for Epicor ERP users, ensuring timely resolution of functional issues and minimizing disruption to business operations.
  • Act as the primary liaison between end users and technical teams to troubleshoot system problems, perform root-cause analysis, and recommend effective solutions.
  • Take ownership of key Epicor modules such as production, planning, inventory, purchasing, finance, and quality, ensuring proper configuration and system reliability.
  • Oversee and support testing, validation, and deployment of ERP changes, upgrades, and patches.
  • Gather, analyze, and document user requirements for enhancements or configuration changes; drive implementation of approved improvements.
  • Support the ERP IT Manager on system configuration, data analysis, user access management, and continuous improvement initiatives.
  • Develop and maintain training materials, user guides, and conduct training sessions for new and existing users.
  • Monitor and help ensure data integrity and accuracy across ERP processes and transactions.
  • Collaborate with cross-functional teams to identify and lead process improvement opportunities leveraging ERP capabilities.
  • Escalate and coordinate the resolution of complex technical issues with ERP vendors or internal development teams.
  • (Optional if applicable) Provide guidance or mentorship to junior team members on ERP best practices and troubleshooting.

JOB REQUIREMENTS:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 5 years of hands-on experience supporting an ERP system or business application.
  • Strong understanding of business processes in manufacturing, inventory, purchasing, or finance.
  • Proven analytical and troubleshooting skills with the ability to resolve complex system issues.
  • Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
  • Experience with Epicor Kinetic is an added advantage.
  • Experience working in a manufacturing environment is preferred.
  • Willingness to work additional hours when required to support critical operations.

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