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Operation Manager

2 weeks ago

Bayan Lepas, Penang, Malaysia WHITE HOUZE FOOD SDN. BHD. Full time 30,000 - 60,000 per year

Big Nuts shares passionately

handcrafted greatness that

makes healthy living simple and easy.

Pre-Opening & Start-Up Phase

1.Source, negotiate, and coordinate with suppliers for ingredients, equipment, and consumables.

2.Ensure licensing, permits, and compliance (health, safety)

Recruitment & Staffing

1.Hire, train, and schedule café staff (baristas, kitchen crew, service team).

2.Develop staff handbooks, onboarding materials, and service protocols.

SOP Development

1.Draft and implement Standard Operating Procedures (SOPs) covering:

  1. Food preparation & hygiene

3.Customer service & order handling

4.Inventory control & wastage reduction

5.Daily opening/closing checklists

Menu Execution

1.Ensure staff are trained to prepare café menu items (panini, drinks, grab-and-go items).

2.Work with management to refine menu for feasibility, consistency, and efficiency.

System Setup

1.Implement POS system, stock monitoring, and reporting templates.

2.Prepare scheduling systems, payroll records, and staff duty rosters.

Operational Phase (Post-Opening)


• Team Leadership

o Supervise daily café operations to maintain service and product quality.

o Provide ongoing coaching, motivation, and performance management.


• Customer Experience

o Ensure excellent customer service and handle customer feedback promptly.

o Monitor staff-customer interactions to maintain brand standards.


• Supplier & Inventory Management

o Manage supplier relationships, purchasing, stock control, and wastage monitoring.

o Track ingredient costs and optimize menu profitability.


• Financial & Administrative Oversight

o Monitor daily sales reports, cash handling, and POS reconciliations.

o Work with accounts/management to prepare monthly cost & revenue reports.


• Operational Improvements

o Continuously refine SOPs to improve efficiency, reduce costs, and increase customer satisfaction.

o Suggest and implement improvements in menu offerings, workflow, and service.