Customer Relationship Specialist

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia SmartHire by SEEK Full time
Our client MIR Maju Enterprise Sdn. Bhd. is seeking a Customer Relationship Specialist to join their team

Join a dynamic team focused on product development and distribution of professional-grade natural functional products. This role offers a unique opportunity to engage with customers across various channels, driving sales and enhancing customer satisfaction.

About Our Client

MIR Maju Enterprise Sdn. Bhd. is dedicated to developing and distributing a diverse range of professional-grade natural functional products through integrated online and offline channels.

What you'll be doing?
  • Handle inquiries: Respond to customer requests, feedback, concerns, and inquiries in a professional and timely manner.
  • Manage communications: Engage with customers through calls, messages, and live chats on social media and e-commerce platforms.
  • Resolve issues: Effectively manage and resolve customer issues to ensure satisfaction and retention.
  • Build relationships: Develop and maintain strong relationships with potential and existing customers and retailers.
  • Drive sales: Proactively initiate, follow up, and close sales with customers and retailers.
  • Coordinate projects: Oversee daily operations and activities of online marketplaces and the company website.
  • Optimize interactions: Set up, monitor, and optimize automated bot replies to improve customer interactions.
  • Prepare reports: Maintain accurate daily, weekly, and monthly sales reports.
  • Ad-hoc tasks: Undertake any other duties as assigned by management.
Who are they looking for?
  • Work Flexibility: Willing to work on a rotation/shift basis in line with the nature of customer service operations.
  • Technical Skills: Proficient in Microsoft Office for documentation and reporting tasks.
  • Language Skills: Fluent in Mandarin, English and Malay (verbal and written) for effective communication with diverse customers.
  • Communication Abilities: Strong communication skills with a customer-first mindset and sales-oriented approach.
  • Problem-Solving: Good problem-solving skills with patience and empathy for customer interactions.
  • Personal Qualities: Positive attitude, proactive, and able to work independently as well as in a team.
  • Platform Management: Comfortable managing customer interactions across various channels including social media and e-commerce platforms.
  • Customer Service Experience: Experience in customer service role is advantageous for immediate contribution.
Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

  • Performance bonus
  • Annual leave
  • Commission
How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We welcome all applicants, regardless of experience or qualifications, to apply for this exciting opportunity.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

SmartHire

  • Customer Service Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LiveWell Full time 60,000 - 80,000 per year

    Specialist in International insurance We are looking for an enthusiastic specialist to join a team in the regional centre in Kuala Lumpur, Malaysia.We are part of International programs of Zurich and we are helping our clients to manage their risk globally. The team is responsible for management of insurance partners around 20 countries in Asia Pacific...

  • Customer Support Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Stuttgarage - Continental Car Specialist Full time 28,000 per year

    Stuttgarage Continental Car Specialist is looking for Customer Support Executive. You will be providing support for customers, helping them through their service journey and making sure they get the best experience possibleKey Responsibilities:Customer Service & CommunicationHandle all enquiries via WhatsApp, calls and social mediaUnderstand customer needs...

  • Customer Relationship Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Two95 International Inc. Full time 48,000 - 96,000 per year

    Hiring immediately for a reputed BANK @ KLCANDIDATE MUST POSSES - compulsory licenses - IPPC, FIMM, PCE, CEILLI, TBE, etc.Key Responsibilities:Acquire and manage customer relationships by providing financial planning advice in a sales oriented environment. Manage customer relationships to increase share of wallet under the "Farmer" concept. Provide...

  • Customer Relationship Manager

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia TWO95 International, Inc Full time

    Hiring immediately for a reputed BANK @ KLCANDIDATE MUST POSSES - compulsory licenses - IPPC, FIMM, PCE, CEILLI, TBE, etc.Key Responsibilities: Acquire and manage customer relationships by providing financial planning advice in a sales oriented environment.Manage customer relationships to increase share of wallet under the "Farmer" concept.Provide financial...

  • Customer Relationship Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia THE ELITE ELEVATORS SDN. BHD. Full time 40,000 - 60,000 per year

    Designation: Customer Relationship ExecutiveNotice Period: Immediate joinerPreferred language: English, Malay & MandarinLocation: Kuala LumpurRoles and Responsibilities:• Building and maintaining relationships with clients and key personnel• Contact clients via calls, emails, or meetings to ensure they are satisfied withpurchased products/services•...

  • Customer Service Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Full time 30,000 - 50,000 per year

    Job Title: Customer Service Specialists (Automotive Industry)Company: Summitnext TechnologiesLocation: Damansara City Mall, SelangorJob Type: Full-timeBasic Salary: RM 3,000Job Summary:We are seeking a highly motivated and results-driven Customer Service Specialist (Outbound) to join our team in Damansara City Mall.Key Responsibilities:Identify and pursue...

  • Customer Relationship Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alliance Bank Malaysia Berhad Full time 60,000 - 120,000 per year

    Sales and Service ManagementFocus on excellent personalized service to PB customers by attending to PB customers various banking transaction needs while resolving problems/complaints within specified TATActively identify and pursue sales opportunities by:Expanding and growing new customer base & New Investment Account through referrals from existing PB...

  • Client Relationship Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia EBC Technology Malaysia Full time 78,000 - 120,000 per year

    Responsibilities:• Identifying and qualifying leads through various channels and ensuring they meet specific criteria for sales engagement.• Building and maintaining strong relationships with both new and existing customers to understand their needs and preferences.• Working with other teams to optimize the process, including lead generation,...

  • Customer Service Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Freshtel Internet Full time 40,000 - 60,000 per year

    This is a full-time hybrid role (By Shift) for a Customer Service Specialist based in Old Klang Road, Kuala Lumpur. The Customer Service Specialist will be responsible for handling customer inquiries and issues, ensuring customer satisfaction, managing phone etiquette, email and providing exceptional customer service. The role involves maintaining positive...

  • Relationship Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Full time 90,000 - 120,000 per year

    WHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of...