Customer Relationship Executive

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia THE ELITE ELEVATORS SDN. BHD. Full time 40,000 - 60,000 per year

Designation: Customer Relationship Executive

Notice Period: Immediate joiner

Preferred language: English, Malay & Mandarin

Location: Kuala Lumpur

Roles and Responsibilities:


• Building and maintaining relationships with clients and key personnel


• Contact clients via calls, emails, or meetings to ensure they are satisfied with

purchased products/services


• Escalating and resolving areas of concern as raised by clients


• Conducting business reviews to ensure clients are satisfied with their products and

services


• Alerting the sales team regarding opportunities for further sales within key clients


• Liaising with internal departments to ensure client needs are fulfilled effectively


• Understanding key customer individual needs and addressing those


• Follow-up with clients for an annual maintenance contract


• Payment collections as per schedule


• Weekly/monthly/quarterly report generation based on the KPIs

Requirements:


• Excellent communication skills in English, Malay and Mandarin. We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.


• Internship experience in relevant domain is added advantage


• Good relationship management and networking skills


• Pleasing personality with the ability to understand client needs and also execute the same


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