Customer Relationship Management Executive

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia MHA Consultancy Services Sdn Bhd Full time 40,000 - 60,000 per year

Job Responsibility

  • Manage customer communication mainly via chat messaging, with occasional phone calls.
  • Provide customers with accurate and up-to-date exchange rate information.
  • Build and maintain strong relationships with clients to encourage repeat business and trust.
  • Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
  • Ensure transaction statements are prepared and delivered to clients in a timely manner.
  • Forward finalized statements from the operations department to clients.
  • Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
  • Maintain a professional, responsive, and customer-focused approach at all times.

Job Requirements

  • Minimum SPM or higher qualification.
  • Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
  • Customer Services experienced is an advantage (fresh graduates are welcome to apply).
  • High attention to detail, with the ability to manage rates and transaction information accurately.
  • Good time-management and problem-solving skills.
  • Comfortable working with chat-based communication.
  • Immediate availability will be prioritized.
  • Basic computer skills (Google Docs, Excel, Gmail, etc.).
  • Willing to work on a rotating weekend schedule and perform overtime when required.

Job Benefits

  • Attractive performance bonus (up to 4 digits monthly)
  • Cash out unused annual leave
  • Monthly transportation and parking allowance

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