Invoicing Junior Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Infobip Full time 40,000 - 60,000 per year

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip's platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a
Invoicing Junior Specialist
at Infobip, you will be in the Order to Cash part of the team, that team handles monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns while collaborating with various internal teams.

Key Responsibilities

  • Strictly following internal procedures to ensure billing is done properly and invoices are issued and delivered to customers within the agreed terms
  • Continuous efforts in increasing the percentage of customers on automatic invoicing
  • Actively maintaining a customer base of a minimum of 300 customers and up to 100 manual invoices
  • In-depth knowledge of internal products and tools
  • Actively managing customer master data in Salesforce
  • Accurate and on-time resolution of manual document requests
  • Maintain customer balance, prepaid/postpaid
  • Internal Stakeholder Management
  • Internal/External escalations
  • Dispute Management
  • The ability to issue e-tax invoicing in the South Korea Tax Portal will be an added advantage

More About You

  • Advanced English is required for this role.
  • Proven ability to converse effectively (verbal & written) in Korean languages
  • Experience in communicating with clients via email, phone and online meetings.
  • Bachelor's degree on Accounting or Finance
  • Great communication skills with internal and external stakeholders
  • Understanding of the Billing management.
  • Knowledge of MS Office tools - especially Excel
  • Demonstrated ability to work both independently and as part of a team.
  • Enthusiasm for learning and adapting to new challenges.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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