O2C Senior Specialist

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia TMF Administrative Services Malaysia Sdn. Bhd. Full time 60,000 - 120,000 per year

Job ID

32305

Location

Kuala Lumpur, Malaysia, Malaysia

Work Types

Full Time

Categories

Internal Finance


• Primarily focus on Regional AR collection and maintain good rapport with customer.


• Proactively contact all clients to ensure completeness, accuracy, and adequacy of all invoices.


• Ensure collection from customers in a timely and professional manner and within credit terms.


• Maintain efficient record of collection activities.


• Liaise with all Regional stakeholders (internally and externally), via phone, email, portals, systems on collection challenges and issues.


• Interface with customers to actively resolve credit and billing issues promptly.


• Ensure timely follow-up of the credit process, including retrieve invoices or other supporting documents on customer/client request


• Monitor credit accounts and report delinquent customers to management for review and action.


• Directly assists service line regarding all AR/Invoicing related process matters.


• Drive the Account Receivables bi-weekly meetings with service line.


• Report on the progress made


• Initiate all requests related to re-invoicing, write-offs, credit notes, re-issuance of supporting documents always


• Investigate on core invoicing issues to address both symptoms and root cause


• Map all unapplied cash payments received against pending invoices, liaise with both clients, finance credit team and service line.

Pre-Requisites:


• Tertiary education.


• Good command of English (written and spoken)


• Comfortable with MS Office Suite (Excel and Outlook).

  • Excellence sense of customer service


• Proven capability to work in a dynamic matrix.

  • Core Competencies/attributes:


• Problem solving skills


• Resilient


• Excellent Listening skills


• Strong team player


• Process-oriented


• Target driven


• Good communication skills


• Ability to multitask

Apply

O2C Junior Specialist - Collections

Closing 30-Oct-2025

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