Service Desk Agent

**Job Summary**: **Key Responsibilities**: - Act as the first-level support for IT-related issues and service requests - Receive, log, and track incidents using the service desk ticketing system - Escalate complex issues to higher-level support teams when necessary - Follow ITIL processes and service level agreements (SLAs) - Communicate clearly with users...

**JOB DESCRIPTION**: - To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for client from Malaysia, Australia, Singapore, Vietnam & Taiwan. - Provision of Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and...

**Kindly drop your resume to Ms. Jea 012 235 9971 WhatsApp** IT Operations & Service Desk Monday to Friday Oeration Hours : 6.00 am to 6.00 pm (2 shift interval). During Australia Daylight savings. Operation Hours :5.00am to 6.00pm (+OT for 5am + (8GMT)) Basic Salary RM3,000 (KPI ALLOWANCE RM300) (LANGUAGE ALLOWANCE RM300) (SHIFT ALLOWANCE RM60)...

**Position Summary** We are seeking a fluent Japanese-speaking Technical Support Specialist to provide Level 1.5 remote support to our clients in Japan. You will resolve technical issues related to hardware, software, and networking, ensuring high customer satisfaction while working within a rotational shift schedule (including weekends/public...

Title: L1 Service Desk AnalystKey ResponsibilitiesHandle IT support via phone, email, chat, or ticket system.Log and manage issues using IT tools (e.g. ServiceNow, BMC Remedy).Troubleshoot basic issues like:Password and account accessEmail and system loginWi-Fi, VPN, and network connectionMicrosoft Office and common applicationsEscalate unresolved issues to...

We are currently seeking an enthusiastic and responsible Front Desk Receptionist to join our clinic's beauty department team. As a Front Desk Receptionist, you will be the first impression representative of our clinic, responsible for welcoming and guiding visitors, and providing an excellent customer service experience. You will work closely with the...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of...

Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Processes reservations from the sales office, other hoteldepartments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packagesplans. Knows the creditpolicy of...

Job Description SummaryWe are seeking a highly skilled and proactive Agentic Automation & Power Platform Solution Architect to lead the design and delivery of intelligent automation solutions that address complex business challenges. This role involves working closely with business stakeholders to understand problem statements, propose viable agentic...