Fraud Analyst

7 days ago

KL Eco City Federal Territory of Kuala Lumpur, Malaysia OCBC Full time

Who We Are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

  • Perform outbound calling to cardholder to confirm transactions or dispute handling.
  • To handle blocking/uplifting of blocked cards and perform card replacement.
  • To conduct investigation on dispute cases and follow ups on unauthorized transactions from end to end.
  • Work closely with Card Ops, Cards and Payment, Emerging Business (EMB), Branches, Customer Assurance and Contact Centre on customer dispute issues.
  • Prepare on data/reporting to BNM (MY) on monthly or as required.
  • Perform next day report checking (e.g Block 30 Follow up, Weekly Replacement, Auto Uplift Report).
  • Investigate the root cause of a customer complaint and provide solutions to escalation (e.g. customers/Contact Centre/Relationship Manager).
  • Conduct Fraud Risk Assessment for merchant acquisition inclusive of new application as well as additional facilities for existing merchant and ensuring adherence to MAP Guideline and Fraud Acquiring Operational Manual.
  • Conduct telephone investigation to the merchant, acquirer as well as industry members to gather intelligence to ensure there is no adverse information prior to conclude the fraud risk assessment review.
  • Collaborate with Cards & Payment – Merchant Sales and Emerging Business (EMB) on merchant acquisition related matters.
  • Handle emails from various parties in Acquiring Fraud Distribution Listing.
  • Support Team Lead/Fraud Acquiring Manager in liaising with other stakeholders within the bank and external parties relating to merchant acquisition as well as merchant monitoring.
  • Ensure compliance for internal and external guidelines.
  • To support during after office hours if there is a need.
  • Handle administrative and ad-hoc tasks that will be assigned according to needs and as and when required.

Degree Holder

What We Offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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