Sales Manager

2 days ago

Malaysia IHG Full time 30,000 - 60,000 per year
Description

Your Day To Day

  • Sell hotel room nights through direct client contact; maintain a high level of visibility for the hotel in major market areas through direct sales solicitation; telephone contacts and written communication.
  • Review the daily business levels, anticipate critical situations, and plan effective solutions in conjunction with your manager to best expedite these situations.
  • Implement tactical sales plans as assigned to achieve greater profitability through driving revenue and enhancing the image of the hotel in the local community.
  • Develop and maintain good relationships with officials and representatives of local companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel.
  • Identify new business opportunities and expand market share.
  • Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results.
  • Actively participate in hotel meetings, interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective communication.
  • Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
  • Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
  • Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
  • Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
  • Develop awareness and reputation of the hotel and the brand in the local community.
  • Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share, monitor performance to ensure actual sales meet or exceed established revenue plan.
  • Perform other duties as assigned. 

What We Need From You

  • Bachelor's degree / higher education qualification / equivalent 
  • Two years of experience in a hospitality or hotel sales setting with direct supervisory experience over a sales team, or an equivalent combination of work experience.
  • Strong knowledge of local businesses and business trends required.
  • Must speak local language(s).
  • Other languages preferred.

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