Customer Support Executive
1 day ago
Working Days & Hours
- Working days: Fridays to Tuesdays (Off days: Wed & Thurs)
- Working Hours: 9am to 6pm
Job Responsibilities
- Respond to customer inquiries via email, online chat, and other social media/marketing platforms in a professional, courteous, and timely manner
- Handle customer issues and complaints, ensuring customer satisfaction
- Provide accurate and up-to-date information about our products, services, and company policies
- Maintain detailed records of customer interactions and follow up as needed
- Collaborate with internal teams to improve service quality and efficiency
- Assist agents with customer-related inquiries
- Perform other ad hoc tasks as assigned
Job Requirements
- Proficiency in Chinese to support Chinese speaking clients (spoken & written)
- Strong communication and interpersonal skills
- Positive attitude and patience
- Detail-oriented, responsible, and eager to learn
- Preferably with a customer service background (minimum 1 year of experience is a plus)
- Consistent work history with a reliable track record
- Certificate or Diploma in any field is preferred
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