Customer Support Executive

1 day ago


Nusajaya, Johor, Malaysia Bespoke Habitat Full time

Working Days & Hours

  • Working days: Fridays to Tuesdays (Off days: Wed & Thurs)
  • Working Hours: 9am to 6pm

Job Responsibilities

  • Respond to customer inquiries via email, online chat, and other social media/marketing platforms in a professional, courteous, and timely manner
  • Handle customer issues and complaints, ensuring customer satisfaction
  • Provide accurate and up-to-date information about our products, services, and company policies
  • Maintain detailed records of customer interactions and follow up as needed
  • Collaborate with internal teams to improve service quality and efficiency
  • Assist agents with customer-related inquiries
  • Perform other ad hoc tasks as assigned

Job Requirements

  • Proficiency in Chinese to support Chinese speaking clients (spoken & written)
  • Strong communication and interpersonal skills
  • Positive attitude and patience
  • Detail-oriented, responsible, and eager to learn
  • Preferably with a customer service background (minimum 1 year of experience is a plus)
  • Consistent work history with a reliable track record
  • Certificate or Diploma in any field is preferred


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