IT Support Executive
1 day ago
Key Responsibilities
System Support
Assist in monitoring servers, networks, and applications for performance and uptime.
- Perform basic troubleshooting for hardware, software, and connectivity issues.
- Ensure the completion of Service Requests based on the SLA
User Assistance
Provide first-level technical support to employees.
- Help with setting up user accounts, email configurations, and access permissions.
- Provide assistance on user inquiries regarding technical matters involving PC support
Maintenance
Support routine system updates, patches, and backups.
- Assist in maintaining IT asset inventory.
Documentation
Record incidents, resolutions, and system changes accurately.
- Prepare simple reports for IT operations activities.
Compliance
Follow IT security guidelines and ensure proper handling of company data.
- Assist in implementing basic security measures.
Qualifications
- Diploma/Degree in Information Technology, Computer Science, or related field.
- 1–2 years of experience in IT support or operations.
- Basic knowledge of operating systems (Windows), networking, and troubleshooting.
- Familiarity with Microsoft Office and common IT tools.
Skills
- Strong problem-solving and analytical skills.
- Good communication and teamwork abilities.
- Willingness to learn and adapt to new technologies.
Work Conditions
- Full-time position.
- May require occasional after-hours/weekend support for urgent issues & planned activities.
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