Clearance Representative

1 day ago

Bukit Persekutuan Federal Territory of Kuala Lumpur, Malaysia FedEx Full time 30,000 - 60,000 per year

Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound

Education: Secondary education or equivalent

Experience: One (1) year of general clerical experience and One (1) year of customer contact experience

  • Act as a direct point of contact for customers from the US market via calls and emails, providing guidance on clearance instructions, delivery-related issues, handling paperwork requests, as well as addressing exceptions, inquiries, and feedback on shipment clearance matters. Your aim is to optimize clearance efficiency and maximizing customer satisfaction.
  • Prepare all necessary documentation for inbound shipments requiring formal entries and outbound shipments, ensuring compliance with US Customs and Quarantine regulations.
  • Any other job-related tasks assigned by the manager.
  • Making a contact through calls and emails to obtain the correct information/paper works for US clearance
  • Attend to escalation promptly for better customer experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

  • Clearance Representative

    1 day ago

    Kuala Lumpur Centre, Kuala Lumpur, Malaysia Federal Express Services (M) Sdn Bhd Full time 40,000 - 80,000 per year

    Description Clearance Representative (Night Shift)This position is based in our Global Clearance Shared Services Centre, located in KL Eco City, Malaysia. Your main focus will be ensuring exceptional customer service experiences while streamlining the customs clearance process.Be the point of contact for customers from the US market via calls and emails,...

  • Clearance Representative

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Federal Express Services (M) Sdn Bhd Full time 30,000 - 60,000 per year

    Description Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ OutboundEducation: Secondary education or equivalentExperience: One (1) year of general clerical experience and One (1) year of customer contact experienceAct as a direct point of contact for customers from the US market via calls and emails,...

  • Clearance Representative

    1 day ago

    Kuala Lumpur, Malaysia FedEx AMEA Full time

    This position is based in our Global Clearance Shared Services Centre, located in KL Eco City, Malaysia. Your main focus will be ensuring exceptional customer service experiences while streamlining the customs clearance process. - Obtain all necessary documentation and information for clearance related matters, ensuring compliance with US Customs and...

  • Customer Service Representative

    2 weeks ago

    Kuala Lumpur, Malaysia Zimmer Biomet Full time

    -Requisition Number APAC05251 Employment Type Full-time Location Kuala Lumpur, Central **Job Summary**: - 12 Months contract position - To be responsible for the processing, billing and delivering of all customer orders on a timely basis and in compliance with the policies and procedures.- In collaboration with the Finance and Operations Manager,...

  • Custom Declaration Executive

    3 days ago

    Kuala Lumpur International Airport, Selangor, Malaysia SF Global Express (M) Sdn Bhd Full time 40,000 - 80,000 per year

    Key ResponsibilitiesOn-Site Clearance Execution:Lead and execute all required customs declarations and physical clearance processes directly at the designated point of entry/exit (ports, terminals, LMWs).Ensure the successful and timely processing of all relevant customs forms (K1, K3, K8, K9, etc.) for immediate cargo release.Conduct or supervise the...

  • Shipping Clerk

    1 week ago

    Kuala Lumpur, Malaysia Eve M Solution Full time

    Looking for a well-known computer company from Hong Kong, they are expanding office in Malaysia KL area. Currently have staffs already in Malaysia working independently. - Manages the shipment of all products, materials, and supplies. - Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others...

  • Sales Representative

    1 day ago

    Kuala Kubu Baharu, Selangor, Malaysia FGV Holdings Berhad Full time

    FGV Holdings Berhad is Malaysia's leading global agri-business and the world's largest producer of Crude Palm Oil (CPO). FGV's operations stretch across more than 10 countries in Asia, the Middle East, North America and Europe, and are focused on three main business sectors namely Plantation Sector, Logistics & Support Business (LSB) Sector and Sugar Sector....

  • Associate / Marketing Manager

    2 weeks ago

    Kuala Lumpur, Malaysia KellyOCG Full time

    **The Position** - Manage the development, implementation and execution of the assigned brands in MY SG - Interprets and translates scientific clinical data into commercial implications. - Conducts and manages primary and secondary market research projects, including labelling and advertising. - Analyses data and makes strategic recommendations. Provides...

  • Associate/marketing Manager, Companion Animal

    2 weeks ago

    Kuala Lumpur, Malaysia BI (Malaysia) Sdn. Bhd Full time

    **The Position**: - Manage the development, implementation and execution of the assigned Companion Animal brands in MYSG - Interprets and translates scientific clinical data into commercial implications. - Conducts and manages primary and secondary market research projects, including labelling and advertising. - Analyses data and makes strategic...

  • M&E Coordinator

    3 days ago

    Cheras, Kuala Lumpur, Malaysia Ehsan Bina Sdn Bhd Full time 90,000 - 120,000 per year

    Job scopeCarry out project planning, design, material requisition, cost control and documentation for all related M & E worksCoordinate with Client's representatives, consultants and sub-contractors on all technical matters and provide all M & E related resolutions with documentation, where requiredReview project specifications and technical...