Customer Support Executive

1 week ago


Kuchai Lama Kuala Lumpur, Malaysia Mochi Technologies Full time
Customer Support Specialist – Be the Voice of Exceptional Service

Love helping people? Thrive on solving problems? Join us and make a real impact by delivering top-tier customer experiences in a fast-growing tech company

Why Join Us?

Hands-on training & career growth

Competitive salary + performance incentives

Supportive, energetic team culture

Help businesses succeed using our system

Be part of a company driving customer service innovation

What You'll Do

Be the first point of contact via WhatsApp & Zoom

Lead weekly onboarding sessions & virtual support

Guide customers through setup, usage, and customization

Troubleshoot, escalate bugs, and log feedback

Build lasting relationships and boost retention

Join team briefings & skill-building sessions

Who We're Looking For

  • Fresh graduates welcome – Training provided (Tech or HR background preferred)
  • 2–3 years of support experience? That's a plus
  • Excellent communicator & problem-solver
  • Self-driven, detail-oriented, and people-focused
  • Mandarin/Cantonese skills are an advantage

Apply now and help shape exceptional customer experiences



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