Software Support Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Ltd. Full time 30,000 - 60,000 per year

About to Role

We're hiring a proactive and energetic
Software Support Specialist
to handle client inquiries and provide support for HRMS software, ensuring smooth system operations and continuous production progress

Main Responsibilities


•      Serve as the first point of contact for clients, handling support request and system-related questions over the phone and by email.


•      Resolve client's technical issues in a timely and professional manner.


•      Perform accurate and appropriate system configuration for software issues.


•      Remotely connected to customer workstations or servers to troubleshoot software-related issues.


•      Accountable for meeting individual KPIs and team goals and following procedures.


•      Perform data migration works and conduct product training to end user, when necessary.


•      Involve in ad-hoc project and pre-implementation discussions.

Main Requirements

  • Candidate must possess at least a Diploma with relevant qualifications equivalent to the field required.
  • At least 1-2 years of relevant experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.
  • Strong IT and software troubleshooting skills is an added advantage.
  • A team player who is dynamic with a mature personality, independent and able to work under pressure.
  • Fresh graduates are encouraged to apply.
  • Applicants must be willing to work in Q Sentral.

The Package


•      Basic Salary


•      Meal Allowance


•      Annual Leave


•      Medical Leave


•      Medical Benefit and Personal Insurance


•      Accessible to Public Transport (KL Sentral Station)


•      Working Hours
: 9:00 AM - 6:00 PM
(Monday – Friday)


•      Off Days :
Saturday & Sunday



  • Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Ltd. Full time 60,000 - 80,000 per year

    Role DescriptionThis is a full-time on-site role for an Accounting Software Support Specialist / Customer Service position. The role involves providing support toHong Kong clientsusing INFO-TECH accounting software. Day-to-day tasks include answering customer queries, troubleshooting software issues, and providing guidance on accounting processes. This...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time 24,000 - 38,400 per year

    About to role:-We're hiring a proactive and energetic Software Support Specialist to handle client inquiries and provide efficient support for our HRMS software to ensure smooth operations.Main ResponsibilitiesServe as the first point of contact for clients, handling support request and system-related questions over the phone and by email.Resolve client's...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time 36,000 - 72,000 per year

    About to role:-We are looking to hire a jovial and energetic Software Support Specialist (Accounting software) which in charge to support all Hong Kong client's inquiries referring to our Accounting software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company's production progress.Main...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Guidewire Software Full time 80,000 - 120,000 per year

    SummaryAre you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?If so, come join us At Guidewire, we make software that offers Property and Casualty (P&C) insurance companies the tools to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Guidewire Software Full time 40,000 - 60,000 per year

    SummaryCloud Technical Support Intern (6 months) - Kuala Lumpur, MalaysiaThis Internship will be located in Bangsar, Kuala Lumpur.To be eligible, you must be able to commute to the office 2 days per week.Want to Experience a Different Type of Software Company? Join the Guidewire teamAt Guidewire, we don't just hire people who fit in; we want to work with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Guidewire Software Full time 60,000 - 120,000 per year

    SummaryAre you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry? If so, come join us At Guidewire, we make software that offers Property and Casualty (P&C) insurance companies the tools to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Guidewire Software Full time 8,000 - 25,000 per year

    *Summary*Job Description SummaryAbout GuidewireFounded in 2001, Guidewire Software is a global leader in cloud-based software for the Property and Casualty (P&C) insurance industry. Trusted by over 500 insurers and with more than 1,000 successful implementations, we provide a complete platform that combines digital, core, analytics, and AI to help insurers...

  • Tech Support L1/L2

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time 30,000 - 60,000 per year

    Tech Support L1/L2Job ID: 5WWWW865Location: Kuala Lumpur, MalaysiaWork Mode: [Onsite | Hybrid]Job Type: [Permanent | Contract]Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and...

  • Tech Support L1/L2

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time 40,000 - 70,000 per year

    Tech Support L1/L2 Job ID: 5WWWW865 Location: Kuala Lumpur, Malaysia Work Mode: [Onsite | Hybrid] Job Type: [Permanent | Contract] Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Assai Software Full time 50,000 - 80,000 per year

    Job description About UsAssai brings clarity and control to the world's most complex engineering environments.Our AI-powered data platform helps global leaders in energy, utilities, petrochemicals, renewables, and other asset-intensive industries manage their engineering information with structure, accuracy, and confidence. By connecting documents, data,...