Accounting Software Support Specialist

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Info Tech Systems Integrators (M) Sdn Bhd Full time 36,000 - 72,000 per year

About to role:-

We are looking to hire a jovial and energetic Software Support Specialist (Accounting software) which in charge to support all Hong Kong client's inquiries referring to our Accounting software related matters. The respective employees are accountable for being proactive and alert to maintain and support our company's production progress.

Main Responsibilities

  • Serve as the first point of contact for clients from Hong Kong, handling support requests and system related questions over the phone and by email.
  • Resolve client's technical issues which related to Accounting software in a timely and professional manner.
  • Perform accurate and appropriate system configuration for software issues.
  • Remotely connected to customer workstations or servers to troubleshoot software-related issues.
  • Accountable for meeting individual KPIs and team goals and following procedures.
  • Perform data migration works and conduct product training to end user, when necessary.
  • Involve in ad-hoc projects and pre-implementation discussions.

Main Requirements

  • Candidate must possess at least a Diploma with relevant qualifications equivalent to the field required.
  • At least 1-2 years of relevant experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.
  • The candidate must be fluent in spoken Cantonese, as effective communication in this language is essential for the role.
  • Strong Accounting and software troubleshooting skills is an added advantage.
  • A team player who is dynamic with a mature personality, independent and able to work under pressure.
  • Fresh graduates are encouraged to apply.
  • Applicants must be willing to work in Q Sentral, KL.

Job Type: Full-time

Pay: RM3, RM3,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Experience:

  • Customer support: 1 year (Required)

Language:

  • Cantonese (Required)

Work Location: In person

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