Software Support

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia J-TECH SYSTEM SDN BHD Full time 36,000 - 42,000 per year

Job Description

* Provide support to clients via phone, email, and remote access, helping to resolve issues and enhance customer satisfaction.

* Analyze and troubleshoot customer issues to ensure smooth operation of their business, adding value to their daily processes.

* Log customer interactions, proactively follow up to ensure that appropriate actions are taken, and work to improve overall customer experience.

* Offer professional and polite responses to all inquiries, providing information about our products and services or collecting details for effective resolution of complaints.

* Work closely with clients to understand their needs and provide solutions that can help improve their business efficiency.

Job Requirements

* Diploma/Degree in Business, IT, Finance, or Accounting.

* Familiarity with accounting software (e.g., AutoCount, ABSS) or experience in software support is an advantage.

* Proficiency in spoken and written English and Bahasa Melayu. Knowledge of Cantonese/Mandarin is an added advantage.

* Service-minded with strong analytical thinking.

* Fresh graduates are encouraged to apply.

* Training will be provided.

Job Types: Permanent, Fresh graduate

Pay: RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave

Application Question(s):

  • Expected Salary
  • Current location
  • Notice Period

Work Location: In person



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