Software Support
1 day ago
Job Description
* Provide support to clients via phone, email, and remote access, helping to resolve issues and enhance customer satisfaction.
* Analyze and troubleshoot customer issues to ensure smooth operation of their business, adding value to their daily processes.
* Log customer interactions, proactively follow up to ensure that appropriate actions are taken, and work to improve overall customer experience.
* Offer professional and polite responses to all inquiries, providing information about our products and services or collecting details for effective resolution of complaints.
* Work closely with clients to understand their needs and provide solutions that can help improve their business efficiency.
Job Requirements
* Diploma/Degree in Business, IT, Finance, or Accounting.
* Familiarity with accounting software (e.g., AutoCount, ABSS) or experience in software support is an advantage.
* Proficiency in spoken and written English and Bahasa Melayu. Knowledge of Cantonese/Mandarin is an added advantage.
* Service-minded with strong analytical thinking.
* Fresh graduates are encouraged to apply.
* Training will be provided.
Job Types: Permanent, Fresh graduate
Pay: RM2, RM3,500.00 per month
Benefits:
- Health insurance
- Maternity leave
Application Question(s):
- Expected Salary
- Current location
- Notice Period
Work Location: In person
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