Order Fulfillment Executive
2 days ago
1. Order Management
- Process and review customer orders (from counter and outlet) to ensure accuracy and timely fulfillment.
- Prioritize orders based on delivery timelines, stock availability, and promotional activities.
- Handle cancellations, returns, and replacements in accordance with company policies.
2. Stock Coordination
- Liaise with the inventory team to ensure stock levels align with retail demand and promotions.
- Monitor stock transfers between the distribution center and retail outlets.
- Flag and resolve issues related to out-of-stock or overstock situations.
3. Customer Service Support
- Communicate with retail outlets or customers regarding order updates, delivery schedules, and issues.
- Work closely with the customer service team to maintain a positive customer experience.
4. Retail Campaign Support
- Support order fulfillment for promotional campaigns, new product launches, or seasonal sales.
5. Reports
- Track and report on key performance indicators such as order accuracy, fulfillment lead time, and delivery success rate.
Job Requirements
- Candidate must possess at least a Diploma or Degree in a related discipline.
- Proactive and able to work independently.
- Good in communication and presentation skills.
- PC literate especially in Microsoft Office and Excel applications.
5 days work per week.
Job Types: Full-time, Permanent
Pay: RM2, RM3,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Parental leave
Work Location: In person
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