Order Fulfillment Executive

2 days ago


Ipoh, Perak, Malaysia AKEMI LOGISTIC SDN. BHD Full time

1. Order Management

  • Process and review customer orders (from counter and outlet) to ensure accuracy and timely fulfillment.
  • Prioritize orders based on delivery timelines, stock availability, and promotional activities.
  • Handle cancellations, returns, and replacements in accordance with company policies.

2. Stock Coordination

  • Liaise with the inventory team to ensure stock levels align with retail demand and promotions.
  • Monitor stock transfers between the distribution center and retail outlets.
  • Flag and resolve issues related to out-of-stock or overstock situations.

3. Customer Service Support

  • Communicate with retail outlets or customers regarding order updates, delivery schedules, and issues.
  • Work closely with the customer service team to maintain a positive customer experience.

4. Retail Campaign Support

  • Support order fulfillment for promotional campaigns, new product launches, or seasonal sales.

5. Reports

  • Track and report on key performance indicators such as order accuracy, fulfillment lead time, and delivery success rate.

Job Requirements

  • Candidate must possess at least a Diploma or Degree in a related discipline.
  • Proactive and able to work independently.
  • Good in communication and presentation skills.
  • PC literate especially in Microsoft Office and Excel applications.

5 days work per week.

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Parental leave

Work Location: In person


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